Dixa incident
Issues searching for contacts throughout the Dixa Agent Interface
Dixa experienced a minor incident on April 25, 2025 affecting Outbound and Search, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 25, 2025, 07:18 AM UTC
We have received reports of instability in the platform. We are investigating the issue. Updates will follow
- investigating Apr 25, 2025, 07:23 AM UTC
We're currently experiencing issues with searching for contacts. This also affects sending outbound emails, merging contacts and transferring conversations. Next update in 15 minutes.
- monitoring Apr 25, 2025, 07:31 AM UTC
We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.
- monitoring Apr 25, 2025, 07:32 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 25, 2025, 08:51 AM UTC
All known issues related to this incident have been resolved. We thank you for your patience and cooperation. A post-mortem about this incident will be posted within 5 business days.
- postmortem May 01, 2025, 05:32 AM UTC
On April 25th, 2025, at 09:18 am CEST, a number of our customers experienced issues with sending outbound emails and searching for contacts due to a faulty update release. The issue was resolved at 09:27 am CEST. The immediate solution of rolling back the release and restarting the affected server led to the resolution of this issue. We performed a Root Cause Analysis of this incident and are implementing solutions in order to prevent such instances from happening in the future. We sincerely apologise for any inconvenience that this may have caused.