Dispatch experienced a major incident on October 20, 2025 affecting Email and Mobile Applications and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 10:10 AM UTC
Due to an issue with our cloud provider, Dispatch availability for most components was impacted from 2:50AM ET to 5:35 AM ET. Some integration payloads are being replayed. We are monitoring the systems and will update this page if we identify any lingering issues.
- identified Oct 20, 2025, 01:20 PM UTC
Dispatch service is currently disrupted due to lingering issues with the cloud provider. We are working on a resolution.
- identified Oct 20, 2025, 03:34 PM UTC
Dispatch service continues to be disrupted due to issues with the cloud provider. We are continuing to work on a resolution.
- identified Oct 20, 2025, 04:30 PM UTC
Dispatch Work and Mobile apps are accessible and we will continue to monitor. We are continuing to work on restoring Notifications, Communicate, Connector.
- identified Oct 20, 2025, 09:08 PM UTC
Most services are returning to normal. Some delayed notifications will be sent as Dispatch comes back up. We're working to restore integration services fully.
- monitoring Oct 21, 2025, 01:17 AM UTC
Services have been restored and we are monitoring. There is delay in email and sms notifications that should resolve in the next hour.
- resolved Oct 21, 2025, 04:47 PM UTC
This incident has been resolved