Discount Ninja incident

Incorrect discounts at checkout

Major Resolved View vendor source →

Discount Ninja experienced a major incident on February 17, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2023, 07:06 PM UTC
Resolved
Feb 17, 2023, 07:00 PM UTC
Duration
Detected by Pingoru
Feb 17, 2023, 07:06 PM UTC

Update timeline

  1. resolved Feb 17, 2023, 07:06 PM UTC

    An issue that caused incorrect discounts to be displayed at the checkout affected orders of some Discount Ninja users on February 17. We have identified the root cause of the issue. The latest version of Shopify's Draft Order API responded with an incorrect discount when provided with a request that includes a discount with a precision that exceeds two decimals. We have updated our integration with the Shopify Draft Order API, which resolves the issue. This fix was rolled out at 19:00 UTC on February 17.