Discount Ninja incident

Shopify's Draft Order API generates checkouts without product images

Minor Resolved View vendor source →

Discount Ninja experienced a minor incident on May 18, 2023 affecting Shopify API & Mobile, lasting 7d 11h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2023, 06:33 AM UTC
Resolved
May 25, 2023, 06:30 PM UTC
Duration
7d 11h
Detected by Pingoru
May 18, 2023, 06:33 AM UTC

Affected components

Shopify API & Mobile

Update timeline

  1. investigating May 18, 2023, 06:33 AM UTC

    Checkouts generated through the API show an empty product image.

  2. investigating May 18, 2023, 06:38 AM UTC

    The root cause of the issue is a change in the Shopify platform that has caused a change in the behavior of the Draft Order API. We've notified Shopify of this problem and they are investigating the matter.

  3. investigating May 19, 2023, 03:57 PM UTC

    Shopify is working on this issue. The ticket number is 38494061.

  4. resolved May 25, 2023, 06:30 PM UTC

    The incident has been resolved by Shopify.