Discount Ninja incident
Shopify incident is causing issues with BOGO offers on Draft Order checkout mode
Discount Ninja experienced a major incident on October 19, 2023 affecting Checkout API and Shopify Checkout and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2023, 06:52 PM UTC
A major issue with Shopify's Draft Order API is currently affecting all discounted checkouts that contain multiple cart line items with the same variant id. Shopify is only processing the first of those cart line items, resulting in an incorrect checkout. We recommend our customers to use Shopify Functions checkout mode if possible.
- identified Oct 19, 2023, 07:02 PM UTC
We have been in contact with the Shopify support team and they confirm they are aware of the issue and are rolling back the change that has caused it. The issue was first reported to Shopify in the community on October 19th at 7:34am UTC (about 11 hours ago). We currently have no indication on when Shopify will resolve this issue.
- monitoring Oct 19, 2023, 07:34 PM UTC
Shopify has reverted the change in the Draft Order API that caused the problem on October 19th at 19:20 UTC. We are monitoring the issue.
- resolved Oct 19, 2023, 10:08 PM UTC
This incident has been resolved.