Digital Pacific incident
Possible Interruption to Call and Ticket Support Staff
Digital Pacific experienced a minor incident on February 21, 2022 affecting Technical Support (Tickets) and Technical Support (Phone), lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 21, 2022, 12:23 AM UTC
Our Technical Operations team are currently troubleshooting an issue which has caused issues with our support systems, phone and ticket. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation. You can subscribe to this incident to receive an SMS or Email notification when our support systems are operational.
- investigating Feb 21, 2022, 01:21 AM UTC
We are continuing to investigate the issue and will provide further updates in 60 minutes, or if there is a significant change in the situation.
- investigating Feb 21, 2022, 02:10 AM UTC
We are still investigating the issue and will provide further updates in 60 minutes, or if there is a significant change in the situation.
- resolved Feb 21, 2022, 02:54 AM UTC
This incident has been resolved.