Digital Pacific incident
Service Interruption - VPS Hypervisor - vzsrv04.vps.apdcsy1.digitalpacific.com.au
Digital Pacific experienced a notice incident on April 11, 2022 affecting VPS Hosting, lasting 4h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 11, 2022, 08:31 PM UTC
Be advised our internal monitoring has indicated that the VPS Hypervisor vzsrv04.vps.apdcsy1.digitalpacific.com.au is currently down. As a result VPS services which reside on this hypervisor may not be accessible or connectable. We are working to resolve this with top priority and will provide an update in 90 minutes, or if there is a significant change in the situation.
- identified Apr 11, 2022, 10:04 PM UTC
Our administrators have arrived at the data centre and starting hardware diagnostics on the VPS Hypervisor vzsrv04.vps.apdcsy1.digitalpacific.com.au We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
- identified Apr 11, 2022, 11:17 PM UTC
Our administrators are continuing to run hardware diagnostics on the VPS Hypervisor vzsrv04.vps.apdcsy1.digitalpacific.com.au to identify and replace failed hardware components. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
- identified Apr 12, 2022, 12:17 AM UTC
Replacement hardware is in place on the VPS Hypervisor vzsrv04.vps.apdcsy1.digitalpacific.com.au. Our administrators are continuing to work on restoring services. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
- resolved Apr 12, 2022, 01:02 AM UTC
Services have been restored on the VPS Hypervisor vzsrv04.vps.apdcsy1.digitalpacific.com.au This incident is now resolved