Digital Pacific incident

Issues with ns1.auserver.com.au and ns2.auserver.com.au

Notice Resolved View vendor source →

Digital Pacific experienced a notice incident on August 4, 2022 affecting Reseller Hosting, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2022, 12:59 AM UTC
Resolved
Aug 04, 2022, 04:04 AM UTC
Duration
3h 5m
Detected by Pingoru
Aug 04, 2022, 12:59 AM UTC

Affected components

Reseller Hosting

Update timeline

  1. identified Aug 04, 2022, 12:59 AM UTC

    We have identified an issue with the ns1.auserver.com.au and ns2.auserver.com.au nameservers where an incorrect IP address is being returned by the com.au root DNS servers. We are working with our domain partners to resolve this issue as soon as possible and will provide an update when more information is available. Until a fix is available, you can work around this issue by setting up a white label name server pointing to the IP addresses 101.0.101.106 and 173.255.220.56 Please see the guide at https://support.digitalpacific.com.au/en/knowledgebase/article/how-to-set-up-white-label-name-servers-in-whm

  2. monitoring Aug 04, 2022, 02:33 AM UTC

    The incorrect IP address had been removed and the correct IP addresses are back in place for the ns1.auserver.com.au and ns2.auserver.com.au nameservers. It may take some time for this update to be correctly reflected across all DNS servers around the world. We are monitoring the status of this issue and will provide further updates as needed.

  3. resolved Aug 04, 2022, 04:04 AM UTC

    This incident has been resolved.