Digital Pacific incident

Backup Servers Unavailable For Self Service

Minor Resolved View vendor source →

Digital Pacific experienced a minor incident on October 31, 2022 affecting Personal and Business Hosting and Reseller Hosting and 1 more component, lasting 4d. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2022, 06:34 AM UTC
Resolved
Nov 04, 2022, 06:56 AM UTC
Duration
4d
Detected by Pingoru
Oct 31, 2022, 06:34 AM UTC

Affected components

Personal and Business HostingReseller HostingDedicated ServersVPS HostingCloud Hosting

Update timeline

  1. identified Oct 31, 2022, 06:34 AM UTC

    An issue has been identified which affects the ability for customers to self-restore using the Digitial Pacific backup infrastructure. Our system administrators have disabled public access to all backup servers until this issue can be fixed. This decision has been made as a precautionary measure. All backups remain operational, and all backup data is secure. Should you require assistance restoring any data which is stored on these servers, please open a support ticket with the details and we will be happy to assist you.

  2. resolved Nov 04, 2022, 06:56 AM UTC

    Our system administrators have re-enabled public access to all backup servers. This incident is now resolved.