Digital Pacific incident
DNS Resolving Issues - ns1.digitalpacific.com.au
Digital Pacific experienced a major incident on August 15, 2023 affecting Personal and Business Hosting and Reseller Hosting, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2023, 10:17 AM UTC
Our Sysadmins have identified an issue with ns1.digitalpacific.com.au and are currently working to resolve it. Minimal impact is expected due the redundant setup of our Nameservers. Updates will be provided shortly.
- investigating Aug 15, 2023, 10:28 AM UTC
We are continuing to investigate this issue.
- identified Aug 15, 2023, 11:31 AM UTC
Our admins have identified an issue with the ns1.digitalpacific.com.au and are applying fix for the issue. Updates will be provided shortly.
- identified Aug 15, 2023, 12:30 PM UTC
Our admins are still working on the issue on the highest priority. Further updates will be posted shortly.
- identified Aug 15, 2023, 12:57 PM UTC
Our administrators are actively addressing the matter as their top priority. Additional updates will be shared shortly.
- identified Aug 15, 2023, 01:36 PM UTC
Our administrators are still working on this matter on the highest priority. We will be providing further updates shortly.
- identified Aug 15, 2023, 02:16 PM UTC
Our administrators are actively working on the matter to resolve the issue promptly and additional updates will be made available shortly.
- monitoring Aug 15, 2023, 03:15 PM UTC
Our system administrators have implemented mitigation on our DNS firewall cluster, We are actively monitoring the DNS cluster. We will be sharing additional updates shortly.
- resolved Aug 15, 2023, 04:22 PM UTC
This incident has been resolved.