Digital Pacific experienced a major incident on December 25, 2023 affecting Personal and Business Hosting and Reseller Hosting, lasting 5h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 25, 2023, 03:45 AM UTC
Our system administrators have detected a problem with Digital Pacific name servers, and they are actively working to address and resolve the issue.
- investigating Dec 25, 2023, 04:45 AM UTC
Our admins are still working on the issue on the highest priority. Further updates will be posted shortly.
- investigating Dec 25, 2023, 05:52 AM UTC
Our administrators are actively addressing the matter as their top priority. Additional updates will be shared shortly.
- identified Dec 25, 2023, 06:47 AM UTC
Our administrators have pinpointed the problem and implemented necessary changes. While there might be a slight delay in DNS resolution, websites and email services should continue to function. We are actively keeping an eye on the situation and will provide additional updates as needed.
- monitoring Dec 25, 2023, 07:55 AM UTC
The issue has been addressed with a fix, and everything is now functioning as anticipated. Additionally, we are actively monitoring the results.
- resolved Dec 25, 2023, 09:03 AM UTC
This incident has been resolved.