Digital Pacific experienced a notice incident on June 12, 2024 affecting Network, lasting 36d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2024, 12:47 PM UTC
We have identified and are actively working on an incident which is impacting network connectivity in our data centre. The issue is being worked on as a top priority. Further information will be provided here as updates become available.
- investigating Jun 12, 2024, 02:35 PM UTC
We are currently investigating this issue and will update you as soon as we have more information.
- identified Jun 12, 2024, 04:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 12, 2024, 04:58 PM UTC
A fix has been implemented and we are monitoring the results. The issue was caused by a hardware failure on a switch. Affected customers' servers have been moved to another switch while the faulty hardware is being replaced.
- resolved Jul 18, 2024, 10:55 PM UTC
This incident has been resolved.