Digital Pacific incident

Service Interruption on multiple shared hosting servers.

Major Resolved View vendor source →

Digital Pacific experienced a major incident on August 25, 2024 affecting Personal and Business Hosting and Reseller Hosting, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2024, 04:55 AM UTC
Resolved
Aug 26, 2024, 10:17 AM UTC
Duration
1d 5h
Detected by Pingoru
Aug 25, 2024, 04:55 AM UTC

Affected components

Personal and Business HostingReseller Hosting

Update timeline

  1. investigating Aug 25, 2024, 04:55 AM UTC

    Be advised our internal monitoring has indicated that the multiple shared hosting servers are experiencing high load and intermittent service interruptions. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

  2. monitoring Aug 25, 2024, 11:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 26, 2024, 10:17 AM UTC

    This incident has been resolved.