Digital Pacific incident

Networking incident - Dedicated Servers

Major Resolved View vendor source →

Digital Pacific experienced a major incident on November 25, 2024 affecting Dedicated Servers, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 03:42 AM UTC
Resolved
Nov 28, 2024, 03:36 AM UTC
Duration
2d 23h
Detected by Pingoru
Nov 25, 2024, 03:42 AM UTC

Affected components

Dedicated Servers

Update timeline

  1. investigating Nov 25, 2024, 03:42 AM UTC

    Our monitoring has detected a networking device has gone offline. This has impacted a small number of customer-dedicated servers.

  2. investigating Nov 25, 2024, 03:42 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 25, 2024, 04:57 AM UTC

    Our Networking team is still looking into this matter. We will keep you posted with further updates

  4. resolved Nov 28, 2024, 03:36 AM UTC

    The networking device is replaced and is backup online.