Digital Communications Technologies incident
Partial Device Listener Degraded Performance
Digital Communications Technologies experienced a minor incident on July 10, 2026 affecting Listeners and Reports (AWS Data Center), lasting 7h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 10, 2026, 03:59 PM UTC
We've detected a degraded performance on some device listeners that communicate via the json-listener We will update as more information and details become available.
- identified Jul 10, 2026, 05:10 PM UTC
The team has identified the issue and started bringing services back up slowly, more devices have started connecting and we’re making sure to do it gradually so as to not congest the system. We will update as more information and details become available.
- identified Jul 10, 2026, 08:19 PM UTC
The team continues to bring the services back up slowly, more devices have started connecting and we’re making sure to do it gradually so as to minimize the impact on the system. We will update as more information and details become available.
- monitoring Jul 10, 2026, 09:29 PM UTC
A fix has been implemented and we are currently monitoring the services to ensure stability. We will provide another update shortly.
- monitoring Jul 10, 2026, 10:30 PM UTC
Service performance is in the process of stabilizing. We are continuing to monitor the situation closely to ensure full recovery before marking this incident as resolved.