Digital Communications Technologies incident
Service Degradation - Super SIM - Data Sessions
Digital Communications Technologies experienced a minor incident on May 21, 2026 affecting Connectivity - Super and Connectivity - Wireless (SIM Connectivity), lasting 4h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 04:06 PM UTC
Who Impacted Customer Solutions: Super SIM Impacted Services: Network Registration When Start: Thursday, May 21, 2026, 11:27 UTC / Thursday, May 21, 2026, 08:27 EDT (UTC-4) End: TBD What Description: Since approximately 11:27 our systems have detected an increase in devices reattaching to the network using the Super SIM US products. Devices are receiving a higher than expected rate of failures to attach. The issue is only with establishing new data sessions. Established data sessions are not impacted. Engineers are actively working to resolve the issue. We will update as more information becomes available. UPDATE 1 2026-05-21 15:09 UTC / 11:09 EDT (UTC-4): We are currently experiencing Super SIM connectivity issues where approximately 25% of data sessions are impacted. Our engineering team is actively working to resolve the issue. For further assistance contact: [email protected]