Digitail incident

Users are automatically logged out

Minor Resolved View vendor source →

Digitail experienced a minor incident on April 30, 2025 affecting Current status by service (PIMS Portal), lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 06:57 PM UTC
Resolved
Apr 30, 2025, 08:26 PM UTC
Duration
1h 29m
Detected by Pingoru
Apr 30, 2025, 06:57 PM UTC

Affected components

Current status by service (PIMS Portal)

Update timeline

  1. investigating Apr 30, 2025, 06:57 PM UTC

    After logging in, due to the cache layer being full, users are being logged out as others log back in. We are investigating the issue.

  2. resolved Apr 30, 2025, 08:26 PM UTC

    We found and patched the root cause of the issue, which was our cache layer. We have added three more cache instances and stopped the processes that were using the cache heavily. We continue to monitor the situation, but the issue should be solved.