Digistorm Outage History

Digistorm had 19 outages in the last 2 years totaling 165h 33m of downtime — averaging 0.8 incidents per month.

There were 19 Digistorm outages since June 7, 2024 totaling 165h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.digistorm.com

Notice April 30, 2026

Funnel - Emails

Detected by Pingoru: Apr 30, 2026, 11:47 PM UTC
Resolved: May 01, 2026, 04:01 AM UTC
Duration: 4h 13m

Affected: Email

Timeline · 4 updates

investigating Apr 30, 2026, 11:47 PM UTC

We’ve identified an issue impacting Funnel emails for schools and are actively investigating to resolve it.
identified May 01, 2026, 12:01 AM UTC

We’ve identified the issue impacting Funnel emails for schools and are working on resolving it.
monitoring May 01, 2026, 12:59 AM UTC

A fix has been implemented and we are monitoring the results.
resolved May 01, 2026, 04:01 AM UTC

This incident has been resolved. Thank you so much for your patience.

Read the full incident report →

Notice January 30, 2026

Website Outage

Detected by Pingoru: Jan 30, 2026, 05:17 AM UTC
Resolved: Jan 30, 2026, 12:37 PM UTC
Duration: 7h 19m

Affected: AU RegionEU RegionUS RegionSG Region

Timeline · 3 updates

investigating Jan 30, 2026, 05:17 AM UTC

We are currently investigating reports that some websites are experiencing downtime. We’ll share updates as soon as we have them.
monitoring Jan 30, 2026, 07:15 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 30, 2026, 12:37 PM UTC

The incident has bee resolved. Thank you for your patience.

Read the full incident report →

Notice October 28, 2025

Digistorm Funnel - Degraded performance

Detected by Pingoru: Oct 28, 2025, 04:05 AM UTC
Resolved: Oct 28, 2025, 07:09 AM UTC
Duration: 3h 4m

Affected: CRMFormsEmailEventsBookingsAutomationsPaymentsAPI

Timeline · 6 updates

investigating Oct 28, 2025, 04:05 AM UTC

We’re currently experiencing degraded performance issues with Funnel. Rest assured, our team is working hard behind the scenes to restore normal performance levels.
investigating Oct 28, 2025, 04:05 AM UTC

We are continuing to investigate this issue.
investigating Oct 28, 2025, 04:08 AM UTC

We are continuing to investigate this issue.
identified Oct 28, 2025, 05:43 AM UTC

The issue has been identified and Funnel's performance is improving.
monitoring Oct 28, 2025, 06:17 AM UTC

Our team has investigated and resolved the issue, and Funnel is being monitored for stability. We thank you for your patience and continued support.
resolved Oct 28, 2025, 07:09 AM UTC

Funnel is fully operational and the identified issue is resolved.

Read the full incident report →

Notice August 17, 2025

Customer Support Phone Lines Temporarily Unavailable

Detected by Pingoru: Aug 17, 2025, 10:58 PM UTC
Resolved: Aug 18, 2025, 06:51 AM UTC
Duration: 7h 53m

Affected: AU RegionDigistorm AppCRMFormsEU RegionSchoolbox AppEmailUS RegionEdumate AppEventsApp OAuthSG RegionBookingseduapp.com.auAutomationsNotification ManagerAbsentee FormPaymentsVeracross AppAPI

Timeline · 2 updates

identified Aug 17, 2025, 10:58 PM UTC

We are currently experiencing an outage with our phone lines and are working with our service provider to resolve the issue. In the interim, you can still contact our support team through the Community Hub or by email at [email protected].
resolved Aug 18, 2025, 06:51 AM UTC

This incident has been resolved.

Read the full incident report →

Notice July 1, 2025

EduAPP CMS - Degraded Performance

Detected by Pingoru: Jul 01, 2025, 11:39 PM UTC
Resolved: Jul 02, 2025, 06:11 AM UTC
Duration: 6h 32m

Affected: eduapp.com.au

Timeline · 4 updates

identified Jul 01, 2025, 11:39 PM UTC

The EduAPP content management system for our app is currently experiencing degraded performance, our engineering team are currently investigation the root cause.
monitoring Jul 02, 2025, 12:06 AM UTC

A resolution has been applied to resolve the performance degradation, we are continuing to monitor the system to ensure no regressions or ongoing impacts occur.
monitoring Jul 02, 2025, 02:08 AM UTC

We are continuing to monitor for any further issues.
resolved Jul 02, 2025, 06:11 AM UTC

The EduAPP content management system incident has been resolved.

Read the full incident report →

Notice June 19, 2025

Funnel - Outage

Detected by Pingoru: Jun 19, 2025, 04:47 AM UTC
Resolved: Jun 19, 2025, 06:42 AM UTC
Duration: 1h 55m

Affected: CRMFormsEmailEventsBookingsAutomationsPaymentsAPI

Timeline · 2 updates

investigating Jun 19, 2025, 04:47 AM UTC

We are currently investigating reports that Funnel is unavailable or returning an error.
resolved Jun 19, 2025, 06:42 AM UTC

This incident is now resolved. Thank you for your patience.

Read the full incident report →

Notice April 30, 2025

App Outage

Detected by Pingoru: Apr 30, 2025, 04:54 AM UTC
Resolved: Apr 30, 2025, 11:31 PM UTC
Duration: 18h 37m

Affected: Digistorm AppSchoolbox AppEdumate App

Timeline · 4 updates

investigating Apr 30, 2025, 04:54 AM UTC

We are aware of an outage where users cannot access the app and are working to resolve it.
identified Apr 30, 2025, 06:54 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 30, 2025, 06:57 AM UTC

Our engineers have deployed fixes to restore full network availability and are now monitoring the systems to ensure that there are no further interruptions. All apps are now back online.
resolved Apr 30, 2025, 11:31 PM UTC

The App is stable since being restored yesterday. Thank you for your patience.

Read the full incident report →

Notice April 30, 2025

Funnel Partial Outage Investigations

Detected by Pingoru: Apr 30, 2025, 03:44 AM UTC
Resolved: Apr 30, 2025, 05:00 AM UTC
Duration: 1h 16m

Affected: CRM

Timeline · 4 updates

investigating Apr 30, 2025, 03:44 AM UTC

We are aware of a partial Funnel outage affecting the leads and reports modules. We will provide an update as soon as we have identified the issue.
identified Apr 30, 2025, 04:05 AM UTC

We have identified the issue and are applying a fix.
monitoring Apr 30, 2025, 04:06 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 30, 2025, 05:00 AM UTC

This incident has been resolved. Thank you for your patience.

Read the full incident report →

Notice March 25, 2025

Funnel Form Domain Outage

Detected by Pingoru: Mar 25, 2025, 11:44 PM UTC
Resolved: Mar 27, 2025, 04:55 AM UTC
Duration: 1d 5h

Affected: Forms

Timeline · 2 updates

identified Mar 25, 2025, 11:44 PM UTC

We've identified an issue with Funnel form domains affecting a small group of schools and we are currently investigating.
resolved Mar 27, 2025, 04:55 AM UTC

This incident is now resolved. Thank you for your patience.

Read the full incident report →

Notice March 24, 2025

Absentee Form - Outage

Detected by Pingoru: Mar 24, 2025, 03:55 AM UTC
Resolved: Mar 24, 2025, 09:14 AM UTC
Duration: 5h 19m

Affected: Absentee Form

Timeline · 3 updates

identified Mar 24, 2025, 03:55 AM UTC

We have identified the cause of the Absentee form outage and our engineers our working to get the form back online as soon as possible. We will provide an update as soon as we have restored network functionality.
monitoring Mar 24, 2025, 05:34 AM UTC

A fix has been implemented and we are monitoring.
resolved Mar 24, 2025, 09:14 AM UTC

This incident has been resolved. Thank you for your patience.

Read the full incident report →

Minor March 5, 2025

App degraded performance

Detected by Pingoru: Mar 05, 2025, 02:58 AM UTC
Resolved: Mar 05, 2025, 10:39 PM UTC
Duration: 19h 40m

Affected: Digistorm AppSchoolbox AppEdumate App

Timeline · 3 updates

investigating Mar 05, 2025, 02:58 AM UTC

Due to a significant increase in traffic, the Digistorm apps are currently experiencing performance issues across all platforms. Our development team is actively monitoring and has increased capacity on key services associated to the apps.
monitoring Mar 05, 2025, 04:39 AM UTC

Due to a significant increase in traffic, the Digistorm apps are currently experiencing performance issues across all platforms. Our development team is actively monitoring and has increased capacity on key services associated to the apps.
resolved Mar 05, 2025, 10:39 PM UTC

Our product team have resolved this issue and the App is now running as intended.

Read the full incident report →

Major November 26, 2024

Edumate notifications for the App are not being received

Detected by Pingoru: Nov 26, 2024, 11:40 PM UTC
Resolved: Nov 29, 2024, 01:04 AM UTC
Duration: 2d 1h

Affected: Edumate App

Timeline · 4 updates

investigating Nov 26, 2024, 11:40 PM UTC

The Digistorm and Edumate engineering teams are working closely on this issue. We believe a root cause has been isolated and a resolution is being worked on as a priority.
identified Nov 27, 2024, 05:04 AM UTC

The Digistorm and Edumate engineering teams have identified the issue and a resolution is being worked on as a priority.
monitoring Nov 28, 2024, 12:46 AM UTC

A resolution has been identified and tested with a select group of schools. Edumate will be rolling out a hotfix tonight to all remaining schools. Digistorm will continue to monitor the performance of our systems as this update rolls out.
resolved Nov 29, 2024, 01:04 AM UTC

The Digistorm and Edumate engineering teams have now resolved this issue.

Read the full incident report →

Notice November 13, 2024

Funnel Form Payments

Detected by Pingoru: Nov 13, 2024, 01:43 AM UTC
Resolved: Nov 13, 2024, 04:04 AM UTC
Duration: 2h 20m

Affected: Payments

Timeline · 4 updates

investigating Nov 13, 2024, 01:43 AM UTC

We are currently investigating failed payments on forms that may be affecting a number of schools.
identified Nov 13, 2024, 01:45 AM UTC

We have identified the issue and the issue will be fixed shortly.
monitoring Nov 13, 2024, 02:07 AM UTC

Between 10:21 AM November 13 and 12:07 PM November 13 (AEST) there was an issue with payments not processing. We're monitoring the issue and it appears to be resolved. We appreciate your patience while we worked on this and apologise for any inconvenience this may have caused. Thank you for your understanding.
resolved Nov 13, 2024, 04:04 AM UTC

This incident has been resolved.

Read the full incident report →

Minor September 29, 2024

Scheduled maintenance

Detected by Pingoru: Sep 29, 2024, 12:07 AM UTC
Resolved: Sep 29, 2024, 12:13 AM UTC
Duration: 5m

Affected: Digistorm App

Timeline · 3 updates

investigating Sep 29, 2024, 12:07 AM UTC

We’re making some important upgrades to keep your App performing at its best. Thank you for your patience for the next 30-60 minutes during this off-peak time.
monitoring Sep 29, 2024, 12:11 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 29, 2024, 12:13 AM UTC

Your App maintenance has now been completed. Thank you for your patience as we rolled out this important upgrade.

Read the full incident report →

Minor September 26, 2024

Form Email Link Errors

Detected by Pingoru: Sep 26, 2024, 05:01 AM UTC
Resolved: Sep 26, 2024, 08:28 AM UTC
Duration: 3h 26m

Affected: Forms

Timeline · 2 updates

investigating Sep 26, 2024, 05:01 AM UTC

We are currently investigating failed form links that have been sent via email through Funnel that may be affecting a number of schools.
resolved Sep 26, 2024, 08:28 AM UTC

We have resolved the issue relating to HTTPS for tracking links in emails sent via email through Funnel. Form email links will continue to work as normal.

Read the full incident report →

Minor August 29, 2024

Payment form errors

Detected by Pingoru: Aug 29, 2024, 04:07 AM UTC
Resolved: Aug 29, 2024, 09:20 AM UTC
Duration: 5h 13m

Affected: FormsPayments

Timeline · 3 updates

investigating Aug 29, 2024, 12:56 AM UTC

We are currently investigating failed payments on forms that may be affecting a number of schools
monitoring Aug 29, 2024, 04:07 AM UTC

Between 10:17 AM August 28 and 1:42 PM August 29 (AEST) there was an issue with payments not processing. We're monitoring the issue and it appears to be resolved. We appreciate your patience while we worked on this and apologise for any inconvenience this may have caused. Thank you for your understanding.
resolved Aug 29, 2024, 09:20 AM UTC

This incident has been resolved.

Read the full incident report →

Notice August 14, 2024

Intermittent performance issues with App integrations - resolved

Detected by Pingoru: Aug 14, 2024, 03:34 AM UTC
Resolved: Aug 14, 2024, 03:00 AM UTC
Duration: —

Timeline · 1 update

resolved Aug 14, 2024, 03:34 AM UTC

Some Digistorm Apps users may have experienced intermittent performance issues with selected integrations. This was due to unscheduled maintenance. This has been resolved, and the system is operating as normal. Thank you for your patience and continued support.

Read the full incident report →

Notice August 12, 2024

Digistorm Apps - Intermittent access issues, now resolved

Detected by Pingoru: Aug 12, 2024, 04:13 AM UTC
Resolved: Aug 12, 2024, 02:00 AM UTC
Duration: —

Timeline · 1 update

resolved Aug 12, 2024, 04:13 AM UTC

Some Digistorm Apps users may have experienced a short period of reduced access to due to unscheduled maintenance. This has been resolved, and the system is operating as normal. Thank you for your patience and continued support.

Read the full incident report →

Notice June 7, 2024

Funnel Forms - Intermittent Performance Issues

Detected by Pingoru: Jun 07, 2024, 08:40 PM UTC
Resolved: Jun 07, 2024, 04:00 PM UTC
Duration: —

Timeline · 1 update

resolved Jun 07, 2024, 08:40 PM UTC

Some users may have experienced intermittent performance issues on Funnel Forms, including some Form types not being available for a short period. Our team has investigated and resolved the issue, and Funnel is being monitored for stability. We thank you for your patience and continued support.

Read the full incident report →