Digistorm had 21 outages in the last 2 years totaling 203h 34m of downtime — averaging 0.9 incidents per month.
There were 21 Digistorm outages since September 26, 2024 totaling 203h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
The Funnel API is currently down, and requests are failing. We're investigating the issue and will share updates as soon as possible.
The Funnel API issue has been resolved and requests are now going through normally. Thanks for your patience.
We’re currently investigating an issue with Funnel forms not loading any content.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing degraded performance issues with Funnel. Rest assured, our team is working hard behind the scenes to restore normal performance levels.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. There was an issue with our queue workers which prevented queued jobs from being processed. All delayed jobs have been re-run and Funnel is fully operational.
We are aware of an issue affecting login for some schools using Schoolbox-integrated apps. We are actively investigating and working to resolve this as quickly as possible.
Some customers experienced issues with their Schoolbox connection following recent security improvements to the API. Affected customers will receive remediation instructions from Schoolbox shortly, these will need to be applied before the next major Schoolbox update to ensure the connection continues to function as expected. If you have any questions, please contact the Schoolbox or Digistorm support teams.
We are currently investigating reports that Funnel is unavailable or returning an error.
Funnel is back online. We have resolved the issue that was causing Funnel to be unavailable or return an error. We apologise for any inconvenience caused.
We're currently experiencing an issue where all website emails are failing to send. Our team is actively investigating and will provide an update shortly.
A fix has been implemented and we are currently monitoring to confirm no further issues.
This incident has been resolved.
We’ve identified an issue impacting Funnel emails for schools and are actively investigating to resolve it.
We’ve identified the issue impacting Funnel emails for schools and are working on resolving it.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Thank you so much for your patience.
We are currently investigating reports that some websites are experiencing downtime. We’ll share updates as soon as we have them.
A fix has been implemented and we are monitoring the results.
The incident has bee resolved. Thank you for your patience.
We’re currently experiencing degraded performance issues with Funnel. Rest assured, our team is working hard behind the scenes to restore normal performance levels.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified and Funnel's performance is improving.
Our team has investigated and resolved the issue, and Funnel is being monitored for stability. We thank you for your patience and continued support.
Funnel is fully operational and the identified issue is resolved.
We are currently experiencing an outage with our phone lines and are working with our service provider to resolve the issue. In the interim, you can still contact our support team through the Community Hub or by email at [email protected].
This incident has been resolved.
The EduAPP content management system for our app is currently experiencing degraded performance, our engineering team are currently investigation the root cause.
A resolution has been applied to resolve the performance degradation, we are continuing to monitor the system to ensure no regressions or ongoing impacts occur.
We are continuing to monitor for any further issues.
The EduAPP content management system incident has been resolved.
We are currently investigating reports that Funnel is unavailable or returning an error.
This incident is now resolved. Thank you for your patience.
We are aware of an outage where users cannot access the app and are working to resolve it.
The issue has been identified and a fix is being implemented.
Our engineers have deployed fixes to restore full network availability and are now monitoring the systems to ensure that there are no further interruptions. All apps are now back online.
The App is stable since being restored yesterday. Thank you for your patience.
We are aware of a partial Funnel outage affecting the leads and reports modules. We will provide an update as soon as we have identified the issue.
We have identified the issue and are applying a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Thank you for your patience.
We've identified an issue with Funnel form domains affecting a small group of schools and we are currently investigating.
This incident is now resolved. Thank you for your patience.
We have identified the cause of the Absentee form outage and our engineers our working to get the form back online as soon as possible. We will provide an update as soon as we have restored network functionality.
A fix has been implemented and we are monitoring.
This incident has been resolved. Thank you for your patience.
Due to a significant increase in traffic, the Digistorm apps are currently experiencing performance issues across all platforms. Our development team is actively monitoring and has increased capacity on key services associated to the apps.
Due to a significant increase in traffic, the Digistorm apps are currently experiencing performance issues across all platforms. Our development team is actively monitoring and has increased capacity on key services associated to the apps.
Our product team have resolved this issue and the App is now running as intended.
The Digistorm and Edumate engineering teams are working closely on this issue. We believe a root cause has been isolated and a resolution is being worked on as a priority.
The Digistorm and Edumate engineering teams have identified the issue and a resolution is being worked on as a priority.
A resolution has been identified and tested with a select group of schools. Edumate will be rolling out a hotfix tonight to all remaining schools. Digistorm will continue to monitor the performance of our systems as this update rolls out.
The Digistorm and Edumate engineering teams have now resolved this issue.
We are currently investigating failed payments on forms that may be affecting a number of schools.
We have identified the issue and the issue will be fixed shortly.
Between 10:21 AM November 13 and 12:07 PM November 13 (AEST) there was an issue with payments not processing. We're monitoring the issue and it appears to be resolved. We appreciate your patience while we worked on this and apologise for any inconvenience this may have caused. Thank you for your understanding.
This incident has been resolved.
We’re making some important upgrades to keep your App performing at its best. Thank you for your patience for the next 30-60 minutes during this off-peak time.
A fix has been implemented and we are monitoring the results.
Your App maintenance has now been completed. Thank you for your patience as we rolled out this important upgrade.
We are currently investigating failed form links that have been sent via email through Funnel that may be affecting a number of schools.
We have resolved the issue relating to HTTPS for tracking links in emails sent via email through Funnel. Form email links will continue to work as normal.