Digistorm Outage History
Digistorm is up right nowPingoru has recorded 50 incidents for Digistorm: 10 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 4 of 744 (1%) |
| June 2026 | 1 | 27 of 720 (4%) |
| July 2026 | 3 | 7 of 744 (1%) |
| August 2026 | 1 | 5 of 744 (1%) |
| September 2026 | 1 | 5 of 720 (1%) |
| October 2026 | 1 | 28 of 524 (5%) |
Incidents, newest first
Critical September 1, 2026 Funnel API 4h 55m API
Started Sep 01, 2026, 12:40 AM UTC· resolved Sep 01, 2026, 05:36 AM UTC
- investigating Sep 01, 2026, 12:40 AM UTC
The Funnel API is currently down, and requests are failing. We're investigating the issue and will share updates as soon as possible.
- resolved Sep 01, 2026, 05:36 AM UTC
The Funnel API issue has been resolved and requests are now going through normally. Thanks for your patience.
Critical August 4, 2026 Funnel Form Outage 4h 43m Forms
Started Aug 04, 2026, 02:06 AM UTC· resolved Aug 04, 2026, 06:50 AM UTC
- investigating Aug 04, 2026, 02:06 AM UTC
We’re currently investigating an issue with Funnel forms not loading any content.
- investigating Aug 04, 2026, 02:10 AM UTC
We are continuing to investigate this issue.
- identified Aug 04, 2026, 02:26 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 04, 2026, 02:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 06:50 AM UTC
This incident has been resolved.
Major July 15, 2026 Funnel Degraded Performance 1h 43m CRM, Forms, Email, Events and 4 more
Started Jul 15, 2026, 02:29 AM UTC· resolved Jul 15, 2026, 04:13 AM UTC
- investigating Jul 15, 2026, 02:29 AM UTC
We’re currently experiencing degraded performance issues with Funnel. Rest assured, our team is working hard behind the scenes to restore normal performance levels.
- identified Jul 15, 2026, 03:17 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 15, 2026, 03:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 04:13 AM UTC
This incident has been resolved. There was an issue with our queue workers which prevented queued jobs from being processed. All delayed jobs have been re-run and Funnel is fully operational.
Critical July 7, 2026 Schoolbox App Login Issue 3h 45m Schoolbox App
Started Jul 07, 2026, 11:28 PM UTC· resolved Jul 08, 2026, 03:14 AM UTC
- investigating Jul 07, 2026, 11:28 PM UTC
We are aware of an issue affecting login for some schools using Schoolbox-integrated apps. We are actively investigating and working to resolve this as quickly as possible.
- resolved Jul 08, 2026, 03:14 AM UTC
Some customers experienced issues with their Schoolbox connection following recent security improvements to the API. Affected customers will receive remediation instructions from Schoolbox shortly, these will need to be applied before the next major Schoolbox update to ensure the connection continues to function as expected. If you have any questions, please contact the Schoolbox or Digistorm support teams.
Major July 2, 2026 Funnel Outage 1h 17m CRM, Forms, Email, Events and 4 more
Started Jul 02, 2026, 06:40 AM UTC· resolved Jul 02, 2026, 07:57 AM UTC
- investigating Jul 02, 2026, 06:40 AM UTC
We are currently investigating reports that Funnel is unavailable or returning an error.
- resolved Jul 02, 2026, 07:57 AM UTC
Funnel is back online. We have resolved the issue that was causing Funnel to be unavailable or return an error. We apologise for any inconvenience caused.
Critical June 17, 2026 Website Email Outage 1d 2h AU Region, EU Region, US Region, SG Region
Started Jun 17, 2026, 01:30 AM UTC· resolved Jun 18, 2026, 04:19 AM UTC
- investigating Jun 17, 2026, 01:30 AM UTC
We're currently experiencing an issue where all website emails are failing to send. Our team is actively investigating and will provide an update shortly.
- monitoring Jun 17, 2026, 07:04 AM UTC
A fix has been implemented and we are currently monitoring to confirm no further issues.
- resolved Jun 18, 2026, 04:19 AM UTC
This incident has been resolved.
Notice April 30, 2026 Funnel - Emails 4h 13m Email
Started Apr 30, 2026, 11:47 PM UTC· resolved May 01, 2026, 04:01 AM UTC
- investigating Apr 30, 2026, 11:47 PM UTC
We’ve identified an issue impacting Funnel emails for schools and are actively investigating to resolve it.
- identified May 01, 2026, 12:01 AM UTC
We’ve identified the issue impacting Funnel emails for schools and are working on resolving it.
- monitoring May 01, 2026, 12:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2026, 04:01 AM UTC
This incident has been resolved. Thank you so much for your patience.
Notice January 30, 2026 Website Outage 7h 19m AU Region, EU Region, US Region, SG Region
Started Jan 30, 2026, 05:17 AM UTC· resolved Jan 30, 2026, 12:37 PM UTC
- investigating Jan 30, 2026, 05:17 AM UTC
We are currently investigating reports that some websites are experiencing downtime. We’ll share updates as soon as we have them.
- monitoring Jan 30, 2026, 07:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 30, 2026, 12:37 PM UTC
The incident has bee resolved. Thank you for your patience.
Notice October 28, 2025 Digistorm Funnel - Degraded performance 3h 4m CRM, Forms, Email, Events and 4 more
Started Oct 28, 2025, 04:05 AM UTC· resolved Oct 28, 2025, 07:09 AM UTC
- investigating Oct 28, 2025, 04:05 AM UTC
We’re currently experiencing degraded performance issues with Funnel. Rest assured, our team is working hard behind the scenes to restore normal performance levels.
- investigating Oct 28, 2025, 04:05 AM UTC
We are continuing to investigate this issue.
- investigating Oct 28, 2025, 04:08 AM UTC
We are continuing to investigate this issue.
- identified Oct 28, 2025, 05:43 AM UTC
The issue has been identified and Funnel's performance is improving.
- monitoring Oct 28, 2025, 06:17 AM UTC
Our team has investigated and resolved the issue, and Funnel is being monitored for stability. We thank you for your patience and continued support.
- resolved Oct 28, 2025, 07:09 AM UTC
Funnel is fully operational and the identified issue is resolved.
Notice August 17, 2025 Customer Support Phone Lines Temporarily Unavailable 7h 53m AU Region, Digistorm App, CRM, Forms and 16 more
Started Aug 17, 2025, 10:58 PM UTC· resolved Aug 18, 2025, 06:51 AM UTC
- identified Aug 17, 2025, 10:58 PM UTC
We are currently experiencing an outage with our phone lines and are working with our service provider to resolve the issue. In the interim, you can still contact our support team through the Community Hub or by email at [email protected].
- resolved Aug 18, 2025, 06:51 AM UTC
This incident has been resolved.
Notice July 1, 2025 EduAPP CMS - Degraded Performance 6h 32m eduapp.com.au
Started Jul 01, 2025, 11:39 PM UTC· resolved Jul 02, 2025, 06:11 AM UTC
- identified Jul 01, 2025, 11:39 PM UTC
The EduAPP content management system for our app is currently experiencing degraded performance, our engineering team are currently investigation the root cause.
- monitoring Jul 02, 2025, 12:06 AM UTC
A resolution has been applied to resolve the performance degradation, we are continuing to monitor the system to ensure no regressions or ongoing impacts occur.
- monitoring Jul 02, 2025, 02:08 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 02, 2025, 06:11 AM UTC
The EduAPP content management system incident has been resolved.
Notice June 19, 2025 Funnel - Outage 1h 55m CRM, Forms, Email, Events and 4 more
Started Jun 19, 2025, 04:47 AM UTC· resolved Jun 19, 2025, 06:42 AM UTC
- investigating Jun 19, 2025, 04:47 AM UTC
We are currently investigating reports that Funnel is unavailable or returning an error.
- resolved Jun 19, 2025, 06:42 AM UTC
This incident is now resolved. Thank you for your patience.
Notice April 30, 2025 App Outage 18h 37m Digistorm App, Schoolbox App, Edumate App
Started Apr 30, 2025, 04:54 AM UTC· resolved Apr 30, 2025, 11:31 PM UTC
- investigating Apr 30, 2025, 04:54 AM UTC
We are aware of an outage where users cannot access the app and are working to resolve it.
- identified Apr 30, 2025, 06:54 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 30, 2025, 06:57 AM UTC
Our engineers have deployed fixes to restore full network availability and are now monitoring the systems to ensure that there are no further interruptions. All apps are now back online.
- resolved Apr 30, 2025, 11:31 PM UTC
The App is stable since being restored yesterday. Thank you for your patience.
Notice April 30, 2025 Funnel Partial Outage Investigations 1h 16m CRM
Started Apr 30, 2025, 03:44 AM UTC· resolved Apr 30, 2025, 05:00 AM UTC
- investigating Apr 30, 2025, 03:44 AM UTC
We are aware of a partial Funnel outage affecting the leads and reports modules. We will provide an update as soon as we have identified the issue.
- identified Apr 30, 2025, 04:05 AM UTC
We have identified the issue and are applying a fix.
- monitoring Apr 30, 2025, 04:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2025, 05:00 AM UTC
This incident has been resolved. Thank you for your patience.
Notice March 25, 2025 Funnel Form Domain Outage 1d 5h Forms
Started Mar 25, 2025, 11:44 PM UTC· resolved Mar 27, 2025, 04:55 AM UTC
- identified Mar 25, 2025, 11:44 PM UTC
We've identified an issue with Funnel form domains affecting a small group of schools and we are currently investigating.
- resolved Mar 27, 2025, 04:55 AM UTC
This incident is now resolved. Thank you for your patience.
Notice March 24, 2025 Absentee Form - Outage 5h 19m Absentee Form
Started Mar 24, 2025, 03:55 AM UTC· resolved Mar 24, 2025, 09:14 AM UTC
- identified Mar 24, 2025, 03:55 AM UTC
We have identified the cause of the Absentee form outage and our engineers our working to get the form back online as soon as possible. We will provide an update as soon as we have restored network functionality.
- monitoring Mar 24, 2025, 05:34 AM UTC
A fix has been implemented and we are monitoring.
- resolved Mar 24, 2025, 09:14 AM UTC
This incident has been resolved. Thank you for your patience.
Minor March 5, 2025 App degraded performance 19h 40m Digistorm App, Schoolbox App, Edumate App
Started Mar 05, 2025, 02:58 AM UTC· resolved Mar 05, 2025, 10:39 PM UTC
- investigating Mar 05, 2025, 02:58 AM UTC
Due to a significant increase in traffic, the Digistorm apps are currently experiencing performance issues across all platforms. Our development team is actively monitoring and has increased capacity on key services associated to the apps.
- monitoring Mar 05, 2025, 04:39 AM UTC
Due to a significant increase in traffic, the Digistorm apps are currently experiencing performance issues across all platforms. Our development team is actively monitoring and has increased capacity on key services associated to the apps.
- resolved Mar 05, 2025, 10:39 PM UTC
Our product team have resolved this issue and the App is now running as intended.
Major November 26, 2024 Edumate notifications for the App are not being received 2d 1h Edumate App
Started Nov 26, 2024, 11:40 PM UTC· resolved Nov 29, 2024, 01:04 AM UTC
- investigating Nov 26, 2024, 11:40 PM UTC
The Digistorm and Edumate engineering teams are working closely on this issue. We believe a root cause has been isolated and a resolution is being worked on as a priority.
- identified Nov 27, 2024, 05:04 AM UTC
The Digistorm and Edumate engineering teams have identified the issue and a resolution is being worked on as a priority.
- monitoring Nov 28, 2024, 12:46 AM UTC
A resolution has been identified and tested with a select group of schools. Edumate will be rolling out a hotfix tonight to all remaining schools. Digistorm will continue to monitor the performance of our systems as this update rolls out.
- resolved Nov 29, 2024, 01:04 AM UTC
The Digistorm and Edumate engineering teams have now resolved this issue.
Notice November 13, 2024 Funnel Form Payments 2h 20m Payments
Started Nov 13, 2024, 01:43 AM UTC· resolved Nov 13, 2024, 04:04 AM UTC
- investigating Nov 13, 2024, 01:43 AM UTC
We are currently investigating failed payments on forms that may be affecting a number of schools.
- identified Nov 13, 2024, 01:45 AM UTC
We have identified the issue and the issue will be fixed shortly.
- monitoring Nov 13, 2024, 02:07 AM UTC
Between 10:21 AM November 13 and 12:07 PM November 13 (AEST) there was an issue with payments not processing. We're monitoring the issue and it appears to be resolved. We appreciate your patience while we worked on this and apologise for any inconvenience this may have caused. Thank you for your understanding.
- resolved Nov 13, 2024, 04:04 AM UTC
This incident has been resolved.