Digi.me experienced a critical incident on July 12, 2019 affecting Application and UI and Web Services and 1 more component, lasting 9h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 12, 2019, 02:00 AM UTC
The Digi Cloud Operations Team has observed a performance degradation impacting the application tier and is currently working to resolve the issue. Thank you for your continued business and patience.
- monitoring Jul 12, 2019, 02:17 AM UTC
The Digi Cloud Operations Team has resolved the performance degradation and is monitoring the platform. Thank you for your continued business and patience during this incident.
- resolved Jul 12, 2019, 11:28 AM UTC
The Digi Cloud Operations Team has resolved the service disruption issue. The problem began on July 12th 2019 at 2:00 AM UTC and was resolved by July 12th 2019 at 2:30 AM UTC. During this time, Customers may have experienced difficulty accessing devices or device data. Corrective measures have been successful; normal performance has been restored. Thank you for your continued business and patience during this incident.