Digi.me experienced a notice incident on July 17, 2020 affecting Application and UI and Web Services and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 17, 2020, 07:42 PM UTC
The Digi Cloud Operations Team has observed an issue that is impacting the accurate reporting of a devices connected/disconnected state. We are working to take corrective action. Updates will be provided to this page as more information becomes available. Thank you for your continued business and patience.
- monitoring Jul 17, 2020, 09:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2020, 09:54 PM UTC
The Digi Cloud Operations Team has resolved the service disruption issue. During this time, Customers may have experienced difficulty accessing devices or accurately seeing their connection status in the Digi Remote Manager platform. Corrective measures have been successful; normal performance has been restored. Thank you for your continued business and patience during this incident.