Digi.me incident

Service Disruption

Critical Resolved View vendor source →

Digi.me experienced a critical incident on April 28, 2024 affecting Application and UI and Web Services and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2024, 11:59 PM UTC
Resolved
Apr 29, 2024, 12:15 AM UTC
Duration
15m
Detected by Pingoru
Apr 28, 2024, 11:59 PM UTC

Affected components

Application and UIWeb ServicesDevice Connections

Update timeline

  1. investigating Apr 28, 2024, 11:59 PM UTC

    The Digi Cloud Operations Team has observed a service disruption impacting the entire application and is currently working to resolve the issue. Updates will be provided to this page as more information becomes available. Thank you for your continued business and patience.

  2. monitoring Apr 29, 2024, 12:07 AM UTC

    The Digi Cloud Operations Team has stabilized the service disruption issue and is monitoring the platform. Thank you for your continued business and patience during this incident.

  3. resolved Apr 29, 2024, 12:15 AM UTC

    The Digi Cloud Operations Team has resolved the service disruption issue. The problem began on April 28, 2024 23:51 UTC and was resolved by April 29, 2024 00:07 UTC. During this time, Customers may have experienced difficulty accessing devices or device data. Corrective measures have been successful; normal performance has been restored. Thank you for your continued business and patience during this incident.