Digi.me experienced a critical incident on November 5, 2020 affecting Device Connections, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2020, 01:25 AM UTC
The Digi Cloud Operations Team has observed a performance degradation impacting the device connections tier and is currently working to resolve the issue. Updates will be provided to this page as more information becomes available. Thank you for your continued business and patience.
- identified Nov 05, 2020, 01:31 AM UTC
The Digi Cloud Operations Team is working to resolve the performance degradation as quickly as possible. Customers will experience delays in sending or receiving device data. Further updates will be posted as more information becomes available. Thank you for your continued business and patience.
- monitoring Nov 05, 2020, 02:48 AM UTC
The Digi Cloud Operations Team is continuing to work on resolving the performance degradation. We believe we have identified the issue and are monitoring the platform to ensure its stability after corrective actions had been taken. Thank you for your continued business and patience.
- resolved Nov 05, 2020, 03:15 AM UTC
Performance Degradation The Digi Cloud Operations Team has resolved the performance degradation issue. During this time, Customers would have experienced delays in sending or receiving device data. Corrective measures have been successful; normal performance has been restored. Thank you for your continued business and patience during this incident.