Digi.me experienced a minor incident on August 31, 2024 affecting Application and UI and Web Services and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 31, 2024, 01:56 PM UTC
The Digi Cloud Operations Team has observed a service disruption impacting the entire application. The team is investigating the root cause. Service has been restored and the team continues to monitor. Thank you for your continued business and patience.
- investigating Aug 31, 2024, 02:19 PM UTC
The Digi Cloud Operations Team has observed an issue with the networking layer of the platform and are working to resolve the issue. Customers may be experiencing high latency sending or receiving device data. Further updates will be posted as more information becomes available. Thank you for your continued business and patience.
- investigating Aug 31, 2024, 02:27 PM UTC
We are continuing to investigate this issue.
- resolved Aug 31, 2024, 03:11 PM UTC
The Digi Cloud Operations Team has resolved the performance degradation issue. During this time, Customers may have experienced high latency sending or receiving device data. The Digi Cloud Operations Team continues to monitor in order to ensure remediation efforts are successful. Thank you for your continued business and patience during this incident.