Digi.me experienced a major incident on September 4, 2024 affecting Application and UI and Web Services and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2024, 02:33 PM UTC
The Digi Cloud Operations Team has observed a service disruption impacting the portion of the application that impacts the web UI and web services APIs. Updates will be provided to this page as more information becomes available. Thank you for your continued business and patience.
- identified Sep 04, 2024, 02:38 PM UTC
The Digi Cloud Operations Team has identified the issue and are working to resolve the performance degradation as quickly as possible. Further updates will be posted as more information becomes available. Thank you for your continued business and patience.
- identified Sep 04, 2024, 02:46 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 04, 2024, 02:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2024, 04:15 PM UTC
The Digi Cloud Operations Team has resolved the performance degradation issue. During this time, Customers may have experienced high latency sending or receiving device data. Corrective measures have been successful; normal performance has been restored. Thank you for your continued business and patience during this incident.