Didomi incident

Increased Consents API response time and delayed consent events processing

Minor Resolved View vendor source →

Didomi experienced a minor incident on June 10, 2021 affecting Consents APIs, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2021, 11:54 PM UTC
Resolved
Jun 11, 2021, 01:29 AM UTC
Duration
1h 34m
Detected by Pingoru
Jun 10, 2021, 11:54 PM UTC

Affected components

Consents APIs

Update timeline

  1. identified Jun 10, 2021, 11:54 PM UTC

    Due to AWS experiencing issues in eu-central-1, we are currently seeing an increased average response time for the Consents API. Consent events are also delayed for webhooks and other integrations. We are working on mitigating the impact of AWS' unavailability. There is no impact on Consent Notices or Preference Centers.

  2. identified Jun 10, 2021, 11:54 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 11, 2021, 12:40 AM UTC

    The Consents API latency is now back to normal (< 100ms) and we are currently processing the consent events that were queued.

  4. monitoring Jun 11, 2021, 12:45 AM UTC

    We have processed all the queued events and we are now operating normally. We will continue monitoring the situation.

  5. resolved Jun 11, 2021, 01:29 AM UTC

    This incident has been resolved.