Didomi incident

Unable to log into Preferences Centers via email

Major Resolved View vendor source →

Didomi experienced a major incident on June 21, 2021 affecting Preference Centers, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2021, 05:40 PM UTC
Resolved
Jun 21, 2021, 05:52 PM UTC
Duration
11m
Detected by Pingoru
Jun 21, 2021, 05:40 PM UTC

Affected components

Preference Centers

Update timeline

  1. investigating Jun 21, 2021, 05:40 PM UTC

    We are currently investigating an issue where users are unable to log into a Preference Center using their email address.

  2. monitoring Jun 21, 2021, 05:42 PM UTC

    We have fixed the issue and are monitoring the results. Emails are being sent correctly at the moment.

  3. resolved Jun 21, 2021, 05:52 PM UTC

    This incident has been resolved.