Didomi experienced a major incident on July 17, 2024 affecting Console and Platform API, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
ConsolePlatform API
Update timeline
- investigating Jul 17, 2024, 06:19 PM UTC
We are investigating elevated error rates. Some services such as the Didomi Console may be affected.
- identified Jul 17, 2024, 06:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 17, 2024, 06:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2024, 06:55 PM UTC
The incident has been resolved. During the incident, the Platform API (responsible for managing notice configurations for the Didomi Console) and the Didomi Console were temporarily impacted with higher latency or partial unavailability. All other services, including the Consents API, consent notices, and consent collection, were not affected.