Didomi experienced a minor incident on August 14, 2024 affecting Platform API, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2024, 11:08 PM UTC
We are investigating elevated error rates. Some services such as the Didomi Console may be affected.
- identified Aug 14, 2024, 11:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 14, 2024, 11:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2024, 11:33 PM UTC
The incident has been resolved. During the incident, the Platform API (responsible for managing notice configurations for the Didomi Console and API clients) and the Didomi Console were temporarily impacted with higher latency or partial unavailability. All other services, including the Consents API, consent notices, and consent collection, were not affected and were operating normally.