DG Technology had 3 outages in the last 2 years totaling 30h 9m of downtime — averaging 0.1 incidents per month.
There were 3 DG Technology outages since June 10, 2024 totaling 30h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
Engineers are investigating an issue affecting both inbound and outbound calls on our VoIP service. We are working to restore normal service, and apologise for any inconvenience caused.
This issue has been resolved and we are seeing VoIP calls complete successfully. Please accept our apologies for any inconvenience caused.
We are aware that some inbound VoIP calls are failing to connect at this time. Engineers are investigating the cause and working to restore normal service as quickly as possible. We apologise for any inconvenience this is causing.
The intermittent inbound call issue has been traced to a single upstream carrier, who is aware of the problem on their end and is actively working to restore normal service.
This issue has been resolved and we are seeing inbound VoIP calls complete successfully. Please accept our apologies for any inconvenience caused.
We are currently investigating a problem affecting the SiteHQ CloudSites platform. Engineers are working to restore normal service. We apologise for the inconvenience caused.
Engineers are continuing work to restore normal service.
Engineers have identified the cause of the service impact and are working to restore normal service.
Engineers are continuing work to restore the CloudSites service. At this time we’re unable to provide an ETA but will provide updates as soon as more information becomes available.
Service to both Linux and Windows Cloudsite services has been restored in stages throughout the day. We apologise to those affected by this outage. An RFO will be available upon request within 5 working days.