DFDS IT incident

Self-Service Kafka Topic Creation

Critical Resolved View vendor source →

DFDS IT experienced a critical incident on July 13, 2022 affecting Topic management, lasting 29d 22h. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2022, 02:39 PM UTC
Resolved
Aug 12, 2022, 12:45 PM UTC
Duration
29d 22h
Detected by Pingoru
Jul 13, 2022, 02:39 PM UTC

Affected components

Topic management

Update timeline

  1. investigating Jul 13, 2022, 02:39 PM UTC

    We are currently investigating an issue with creating Kafka topics through the build.dfds.cloud self-service portal

  2. identified Jul 14, 2022, 07:34 AM UTC

    We have discovered an issue with our capability-service which is causing newly created topics to not show in the build.dfds.cloud UI. The topics are still being created in Confluent Cloud behind the scenes as normal so you should still be able to create and use them. If you require any additional information or assistance please reach out to CloudEngineering

  3. monitoring Jul 27, 2022, 12:17 PM UTC

    A hotfix has been applied and is seemingly working. This hotfix is a temporary solution until a backend issue from Confluent is fixed.

  4. resolved Aug 12, 2022, 12:45 PM UTC

    Confluent has fixed the cause of the issue on their end. If you have had any issues with topics created during this period, please reach out to us at the email specified in the #dev-peer-support Slack channel.