DFDS IT experienced a major incident on September 15, 2026 affecting Grafana Cloud, lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 10:07 AM UTC
We are currently seeing log ingestion issues, where some logs are dropped. We are investigating.
- identified Sep 15, 2026, 11:57 AM UTC
We have identified the issue. We haven't fixed the cause yet, but things are certainly better now.
- monitoring Sep 15, 2026, 07:32 PM UTC
Backfilling of the logs that could be rescued has been completed. Looking into the possibility of discovering what pods have missing logs from the time period 2 PM CEST till 15:00 PM CEST ish. Capabilities that hasn't had all of their logs backfilled will be notified if possible.
- monitoring Sep 16, 2026, 12:43 PM UTC
Affected Capabilities have been notified via email. There's still 3 nodes that are occasionally struggling, a fix for those are being rolled out.
- resolved Sep 16, 2026, 09:07 PM UTC
This incident has been resolved.