DFDS IT experienced a critical incident on September 7, 2022, lasting 9d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 07, 2022, 08:09 AM UTC
We are currently investigating this issue.
- investigating Sep 08, 2022, 12:11 PM UTC
Seems to be almost entirely down now. Still having someone looking into the issue, but unfortunately ADFS is not a service we manage ourselves.
- investigating Sep 08, 2022, 01:44 PM UTC
Should be accessible remotely again. Still investigating the intermittent request timeouts.
- investigating Sep 09, 2022, 06:57 AM UTC
There is a major outage on ADFS, blocking logins to Kubernetes and AWS. ADFS is not a service managed by Cloud Engineering, so we have reached out to IT and will update when we hear more.
- investigating Sep 09, 2022, 07:37 AM UTC
We have raised a SEV1 ticket with Network, and expect an update within 30 minutes.
- monitoring Sep 09, 2022, 08:04 AM UTC
ADFS seems available again. We will continue to monitor the situation.
- resolved Sep 16, 2022, 09:20 AM UTC
Firewall changes were applied at 16:00 CET 14-Sep-2022 (internal firewall) and 10:00 CET 15-Sep-2022 (external firewall), changing the packet inspection rules. ADFS functionality and performance have been stable since then.