DFDS IT incident

OpenTelemetry Collector Basic Authentication Misconfiguration Identified

Major Ongoing View vendor source →

DFDS IT is currently experiencing a major incident affecting Grafana Cloud, which began 79d ago. The vendor's full update timeline is below.

Started
Aug 03, 2026, 12:15 PM UTC
Resolved
Ongoing
Duration
● 78d 22h
Detected by Pingoru
Aug 03, 2026, 12:15 PM UTC

Affected components

Grafana Cloud

Update timeline

  1. identified Aug 03, 2026, 12:15 PM UTC

    We have discovered that the OpenTelemetry Collectors running at otel.dfds.cloud/ are not currently enforcing basic authentication due to a configuration issue. The misconfiguration has been identified, and the rollout of the fix will begin shortly. Clients should already have configured the collector token (Bearer token) provided in 1Password. However, if the authentication credentials have not been configured on your client, you may experience telemetry data not appearing in your Grafana instance once the fix is deployed.