Dexcom incident

Performance Issue - Photo Upload App

Major Resolved View vendor source →

Dexcom experienced a major incident on August 5, 2025 affecting Server 1 - Photo Upload, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 11:20 AM UTC
Resolved
Aug 05, 2025, 01:19 PM UTC
Duration
1h 58m
Detected by Pingoru
Aug 05, 2025, 11:20 AM UTC

Affected components

Server 1 - Photo Upload

Update timeline

  1. investigating Aug 05, 2025, 11:20 AM UTC

    The Dexcom Photo Upload app is not operational. Dexcom is aware of the issue and is actively working to resolve it. We will continue to post updates here until service is restored.

  2. resolved Aug 05, 2025, 01:19 PM UTC

    Full service of the Photo Upload app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.