Devin incident

Platform-wide session crashes and queued sessions.

Major Resolved View vendor source →

Devin experienced a major incident on April 20, 2026 affecting Cloud Agent and Cloud Agent (Enterprise), lasting 6h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 02:31 PM UTC
Resolved
Apr 20, 2026, 08:46 PM UTC
Duration
6h 14m
Detected by Pingoru
Apr 20, 2026, 02:31 PM UTC

Affected components

Cloud AgentCloud Agent (Enterprise)

Update timeline

  1. investigating Apr 20, 2026, 02:31 PM UTC

    Sessions may be slow to start, we are investigating

  2. monitoring Apr 20, 2026, 02:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Apr 20, 2026, 04:00 PM UTC

    Cognition is applying fixes to address the degraded performance and crashing sessions. We apologize for any inconvenience.

  4. identified Apr 20, 2026, 04:33 PM UTC

    Cognition is applying fixes to resolve the ongoing platform-wide issue.

  5. monitoring Apr 20, 2026, 05:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Apr 20, 2026, 05:13 PM UTC

    A fix has been applied to the platform and Cognition is monitoring.

  7. monitoring Apr 20, 2026, 05:17 PM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Apr 20, 2026, 05:33 PM UTC

    Platform performance has stabilized, and Cognition is continuing to investigate for potential side effects.

  9. monitoring Apr 20, 2026, 06:16 PM UTC

    We are continuing to monitor performance for further issues.

  10. resolved Apr 20, 2026, 08:46 PM UTC

    This incident has been resolved.