Deskbird Outage History
Deskbird is up right nowPingoru has recorded 5 incidents for Deskbird: 1 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 527 (0%) |
Incidents, newest first
Minor March 2, 2026 Temporary Email Service Impairment 4h Current status by service (api.deskbird.com), Current status by service (app.deskbird.com), Current status by service (api.deskbird.com), Current status by service (app.deskbird.com)
Started Mar 02, 2026, 02:30 PM UTC· resolved Mar 02, 2026, 06:30 PM UTC
- investigating Mar 02, 2026, 02:30 PM UTC
Today between 15:30 and 19:30 CET, email delivery from our production application was temporarily impaired. During this period, system-generated emails (booking confirmations, check-in reminders, etc.) may not have been delivered.
- resolved Mar 02, 2026, 06:30 PM UTC
The email service impairment issue has been identified and resolved, and email functionality is operating normally again. We do not expect any ongoing impact on email deliverability. We apologize for the disruption and appreciate your patience.
Minor September 22, 2025 Service degradation on app.deskbird.com and api.deskbird.com 1h 50m Current status by service (api.deskbird.com), Current status by service (app.deskbird.com)
Started Sep 22, 2025, 07:10 AM UTC· resolved Sep 22, 2025, 09:00 AM UTC
- investigating Sep 22, 2025, 07:10 AM UTC
deskbird is currently investigating an issue causing service degradation on both app.deskbird.com and api.deskbird.com. At this time we do not have an ETA to resolution, but are actively working on identifying and resolving the issue. We will provide an update on the situation once we have additional details.
- resolved Sep 22, 2025, 09:00 AM UTC
From 9:00 to 9:20am Monday, September 22nd deskbird experienced a severe degradation of service on app.deskbird.com and api.deskbird.com. From approximately 9:20 to 10:55am the degradation of service because progressively less severe as deskbird technical staff stabilized the system and implemented a number of real time remediation steps. The root cause was due to a database locking issue within the newly released floor plan service paired with high customer demand for this service, resulting in load that exceeded internal pre-release testing transaction volume. Steps have been taken to prevent further occurrences of this issue in the future.
Major July 22, 2025 Service disruptions on api.deskbird.com and app.deskbird.com 1h 21m Current status by service (api.deskbird.com), Current status by service (app.deskbird.com)
Started Jul 22, 2025, 04:06 PM UTC· resolved Jul 22, 2025, 05:27 PM UTC
- investigating Jul 22, 2025, 04:06 PM UTC
deskbird is currently investigating an issue impacting our application, resulting in api.deskbird.com and app.deskbird.com being unavailable. Our team is actively working to restore full functionality as quickly as possible. Thanks for your patience!
- resolved Jul 22, 2025, 05:27 PM UTC
The previously reported issue impacting api.deskbird.com and app.deskbird.com has been resolved and full functionality has been restored. The root cause of this issue has been identified as an excessively resource intensive database migration. As a result we’ll be updating our pre-release database migration testing procedures to better identify and prevent these issues in the future. Thank you for your patience and understanding.