Issue affecting Depop Shipping labels for some users

Update timeline

1. investigating Mar 12, 2026, 09:00 AM UTC

   Status: Investigating We’re currently investigating an issue affecting Depop Shipping labels. Some sellers may have received labels with incorrect tracking information and buyers may also be seeing inaccurate tracking updates. Affected components Website (Degraded performance) App (Degraded performance)

2. identified Mar 12, 2026, 05:33 PM UTC

   Status: Identified We've identified and resolved the issue for new transactions. For effected Sellers, they have been notified and we're working on regenerating their labels. Affected components Website (Degraded performance) App (Degraded performance)

3. monitoring Mar 13, 2026, 09:00 AM UTC

   Status: Monitoring Effected sellers labels have been regenerated and we are providing the relevant comms to those impacted. Affected components Website (Degraded performance) App (Degraded performance)

4. resolved Mar 13, 2026, 05:25 PM UTC

   Status: Resolved Relevant comms have now gone out to all impacted Sellers and we have resolved the issue. Affected components App (Operational) Website (Operational)