Density.io Outage History
Density.io is up right nowPingoru has recorded 30 incidents for Density.io: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 71 of 744 (10%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 582 (0%) |
Incidents, newest first
Major July 7, 2026 Open Area Historical Pipeline Outage 2d 22h Atlas, API, Live
Started Jul 07, 2026, 03:59 PM UTC· resolved Jul 10, 2026, 02:46 PM UTC
- identified Jul 07, 2026, 03:59 PM UTC
On July 6 at 11 a.m. EST, OA tracks stopped populating in the historical pipeline. There will be no historical Open Area data available through the API/Atlas from that time until the issue is resolved. The cause of the problem has been identified, and a fix is currently underway. There is no expectation of data loss.
- monitoring Jul 07, 2026, 07:27 PM UTC
The fix for the Open Area pipeline has been implemented. Data is expected to catch up throughout the day. An update will be provided on the morning of July 8 regarding the final resolution.
- monitoring Jul 08, 2026, 03:26 PM UTC
The backlog of Open Area historical will continue through the day. We will provide updates once the data clears.
- resolved Jul 10, 2026, 02:46 PM UTC
The Open Area data was processed by 11 p.m. ET on Wednesday, July 8. We have monitored and confirmed that no data was lost during the outage.
Minor March 23, 2026 All Density Services Degraded 5h 29m Atlas, API, Live, Websocket Server and 3 more
Started Mar 23, 2026, 02:36 PM UTC· resolved Mar 23, 2026, 08:06 PM UTC
- investigating Mar 23, 2026, 02:36 PM UTC
We are currently investigating an issue affecting Atlas, Displays, APIs, and Websockets/Webhooks. You may experience longer load times or error messages. We will continue to update as we identify the cause.
- identified Mar 23, 2026, 03:08 PM UTC
The issue has been identified, and the fix is being implemented now.
- monitoring Mar 23, 2026, 06:47 PM UTC
A fix has been implemented, and services are restored. You may notice a slight lag as operations return to normal. No data was lost in this incident.
- resolved Mar 23, 2026, 08:06 PM UTC
The outage is now resolved.
Minor January 23, 2026 Intermittent Outages to Density APIs 5d 17h Atlas, API, Live, Websocket Server and 1 more
Started Jan 23, 2026, 07:50 PM UTC· resolved Jan 29, 2026, 01:00 PM UTC
- identified Jan 23, 2026, 07:50 PM UTC
We are currently experiencing intermittent outages affecting all Density APIs. As a result, Atlas and all display types may fail to load. No data will be lost. The issue has been identified, and our team is actively working to restore full service.
- identified Jan 26, 2026, 05:22 PM UTC
Density is continuing to work on a fix for this issue. Outages remain intermittent, with improvements in uptime over the weekend. No data is expected to be lost. Outages continue to affect our APIs, Atlas, apps, and displays.
- identified Jan 27, 2026, 04:36 PM UTC
Our engineering team continues to make progress toward a resolution. The outages are intermittent and typically last 2–4 minutes. If you encounter an error, please wait a few minutes and refresh the page. Data access via Atlas, apps, and the API should resume after refresh. Displays may show delayed data.
- monitoring Jan 27, 2026, 10:01 PM UTC
The outages have been resolved, and we are now processing the remaining data backlog. Live data, APIs, and the setup apps are operating normally. Historical data from January 23–27 will populate as the backlog clears. No data has been lost.
- resolved Jan 29, 2026, 06:44 PM UTC
This incident has been resolved. The majority of historical data from January 23–27 was backfilled by the evening of January 28. We are continuing to run quality checks to ensure data accuracy. If you have any questions or concerns, please contact your account manager or reach out to [email protected].
Notice October 20, 2025 AWS Outage Impact on Density 10h
Started Oct 20, 2025, 07:00 AM UTC· resolved Oct 20, 2025, 05:00 PM UTC
- resolved Oct 21, 2025, 03:02 PM UTC
On October 20, 2025, AWS’s US-East-1 region experienced a major outage starting around 07:00 UTC, with full recovery confirmed by 17:00 UTC. Our infrastructure runs on AWS, so we saw temporary API connection timeouts and latency, which may have affected the Space App and Atlas. Our live data pipeline was never disrupted. While some device data was delayed during the incident, no data was lost. Systems have now fully recovered, and all services are operating normally.
Notice October 10, 2025 V2 API 404 Errors 6h API
Started Oct 10, 2025, 10:30 AM UTC· resolved Oct 10, 2025, 04:30 PM UTC
- resolved Oct 10, 2025, 04:26 PM UTC
Today at 2:30–3:30 a.m. and 7:50-8:30 a.m. PST v2 APIs experienced a temporary 404 error due to a backend issue. The following APIs were impacted: public-api -> /v2/sensors/events public-api -> /v2/spaces/counts public-api -> /v2/spaces/events oa-api => /v2/presence/status No data was lost during this time. The issue has been identified and resolved.
Major August 16, 2025 Density APIs Offline 23h 30m
Started Aug 16, 2025, 01:00 AM UTC· resolved Aug 17, 2025, 12:30 AM UTC
- resolved Aug 18, 2025, 09:06 PM UTC
We experienced an outage on the public API service between 23:14 UTC on August 15 and 00:30 UTC on August 16 due to an out-of-memory condition, which resulted in a degraded state of the service. The impact was limited to API availability, no customer data was lost. You may need to retry to access the results from this time period. This was a shared service issue, meaning any customer accessing the API during the incident could have been impacted. As a next step, we will work on: Improving scaling strategy to better handle spikes. Adding profiling to better understand memory usage across the different APIs. Improving Traefik routing so that during degraded states it returns 503 Service Unavailable instead of 404 Resource Not Found.
Notice June 16, 2025 Sensor Health Showed Incorrect Status –
Started Jun 16, 2025, 12:00 PM UTC· resolved Jun 16, 2025, 12:00 PM UTC
- resolved Jun 19, 2025, 05:05 PM UTC
From June 16 at 6:00 a.m. through June 18 at 10 a.m., our offline status experienced backend pipeline delays. This resulted in incorrect offline emails sending out to impacted customers. If you have received offline sensor emails between June 16-18, please check Atlas > Settings > Sensors to see if they are back online before you begin troubleshooting. If you have any questions about your sensor status and bringing sensors online, please reach out at [email protected].
Major May 5, 2025 Atlas Building Analytics Down 17m Atlas
Started May 05, 2025, 04:50 PM UTC· resolved May 05, 2025, 05:07 PM UTC
- identified May 05, 2025, 04:50 PM UTC
Atlas Building Analytics page is down. We have found the cause of the issue and are working to resolve the issue.
- resolved May 05, 2025, 05:07 PM UTC
This issue has been resolved. No data was lost during the Atlas Building Analytics outage.