Demodesk Outage History
Demodesk is up right nowDemodesk had 6 outages in the last 2 years totaling 116h 59m of downtime — averaging 0.2 incidents per month.
There were 6 Demodesk outages since October 15, 2024 totaling 116h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
AI chat availability limited
Affected: AI / LLM
Timeline · 2 updates
- monitoring Jan 27, 2026, 12:28 PM UTC
Our AI/LLM provider Microsoft Azure has a service issue at the moment. Updates are provided here: https://azure.status.microsoft/en-us/status. A subset of our AI chats might return "Something went wrong. Please try again." in the meantime. We'll monitor the situation and provide an update once resolved on Microsoft's side.
- resolved Jan 27, 2026, 02:34 PM UTC
This incident has been resolved.
HubSpot, Pipedrive CRM sync delayed
Affected: HubSpot HubSpot APIs
Timeline · 3 updates
- identified Dec 05, 2025, 09:05 AM UTC
The HubSpot and Pipedrive APIs is currently not available due to a Cloudflare incident. Consequentially HubSpot and Pipedrive CRM syncs are not working in Demodesk. We're monitoring the situation and will inform you once the incident is resolved.
- identified Dec 05, 2025, 09:18 AM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 05, 2025, 09:38 AM UTC
This incident has been resolved.
CDN outage
Timeline · 3 updates
- identified Nov 18, 2025, 11:59 AM UTC
Our CDN provider Cloudflare has an ongoing issue and some customers might not be able to connect to Demodesk at the moment. Cloudflare is tracking the incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We're monitoring the situation and will provide updates as soon as possible.
- monitoring Nov 18, 2025, 12:09 PM UTC
It looks like the issue has been resolved. We'll continue to monitor.
- resolved Nov 18, 2025, 06:04 PM UTC
This incident has been resolved.
Increased recording processing times
Affected: Transcriptions
Timeline · 3 updates
- investigating Nov 10, 2025, 04:40 PM UTC
Transcripts can currently take longer to process. We expect all pending transcripts to be processed by Tuesday (Nov 11th) morning (CET).
- monitoring Nov 10, 2025, 04:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 11, 2025, 08:37 AM UTC
This incident has been resolved.
Microsoft Cloud issues delaying recording summary processing
Affected: AI / LLM
Timeline · 2 updates
- identified Oct 17, 2024, 01:56 PM UTC
A Microsoft Azure Cloud issue is impacting processing times of recording summaries. The summaries will become available after the Microsoft issue gets resolved. No other functionalities have been impacted.
- resolved Oct 21, 2024, 10:14 AM UTC
This incident has been resolved.