Demio experienced a major incident on August 25, 2026 affecting Webinar Room API and User Dashboard and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 25, 2026, 05:56 PM UTC
We’re currently investigating an issue affecting the User Dashboard. One of our internal ValKey clusters reached full memory capacity, and our team is actively working to restore normal service. We’ll share another update as soon as we have more information.
- resolved Aug 25, 2026, 06:04 PM UTC
Resolved: User Dashboard service disruption The issue affecting the User Dashboard has been resolved. We cleared the memory pressure on the affected ValKey cluster and restored normal service. The User Dashboard is operating normally again, and we’re continuing to monitor the system closely.