Customer data imports erroring out
Affected: Demandbase Platform
Timeline · 2 updates
- investigating Jun 05, 2026, 04:32 PM UTC
We are currently investigating this issue.
- resolved Jun 05, 2026, 05:07 PM UTC
This incident has been resolved.
Demandbase Outage History
Demandbase is up right nowDemandbase had 12 outages in the last 2 years totaling 11h 31m of downtime — averaging 0.5 incidents per month.
There were 12 Demandbase outages since July 11, 2025 totaling 11h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
Increased error rate in DB1
Affected: Demandbase Platform
Timeline · 3 updates
- investigating May 26, 2026, 05:38 PM UTC
We are aware of the increase in errors in DB1 and we are investigating.
- monitoring May 26, 2026, 06:02 PM UTC
The errors are resolved. We are monitoring.
- resolved May 26, 2026, 08:40 PM UTC
This incident has been resolved.
DB1 data delayed
Affected: Demandbase Platform
Timeline · 4 updates
- identified May 15, 2026, 04:11 PM UTC
The overnight data refresh is behind schedule. We have fixed the issue and are working on getting caught up. The most recent data is from May 13th.
- identified May 15, 2026, 05:54 PM UTC
The system is on track to fully catch up by ~5PM Pacific. Tenant data such as yesterday's site analytics and CRM/MAS updates should surface in the next few hours.
- identified May 15, 2026, 09:24 PM UTC
We are expecting to be fully caught up in the next 2 to 3 hours.
- resolved May 16, 2026, 12:05 AM UTC
The data is now up to date.
Overnight data refresh delayed
Timeline · 1 update
- monitoring Feb 19, 2026, 10:39 PM UTC
Feb 19, 14:39 PST Resolved - All tenants are up to date. Feb 19, 07:33 PST Monitoring - We identified an issued that caused a delay in refreshing today's data. We have a handful of tenants we are still processing and expect them to be caught up by this afternoon.
Demandbase to Saleforce syncing errors
Timeline · 1 update
- monitoring Feb 08, 2026, 05:26 AM UTC
Feb 7, 21:26 PST Resolved - This incident has been resolved. Feb 6, 17:50 PST Monitoring - We have identified the cause of the issue.and we are confirming a fix. We will need to work with the affected customers to fix their tenants. Salesforce is enforcing a new security policy that impacts a small number of tenants. Feb 6, 15:50 PST Investigating - We are aware of an issue with syncing between Demandbase and Salesforce. The issue is currently limited to a handful of tenants. We are investigating the root cause.
DB1 experiencing slowness
Timeline · 1 update
- monitoring Jan 27, 2026, 08:31 PM UTC
Jan 27, 12:31 PST Resolved - This incident has been resolved. Jan 27, 08:59 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 27, 08:43 PST Update - We are continuing to investigate this issue. Jan 27, 08:43 PST Investigating - We are aware of the issue and investigating.
AWS Multiple services Operational issue
Timeline · 1 update
- monitoring Oct 21, 2025, 01:10 PM UTC
Oct 21, 06:10 PDT Resolved - This incident has been resolved. Oct 20, 05:53 PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 20, 05:52 PDT Investigating - AWS making progress on resolving the issue with new EC2 instance launches in the US-EAST-1 Region and are now able to successfully launch new instances in some Availability Zones. We are applying similar mitigations to the remaining impacted Availability Zones to restore new instance launches. As we continue to make progress, customers will see an increasing number of successful new EC2 launches. We continue to recommend that customers launch new EC2 Instance launches that are not targeted to a specific Availability Zone (AZ) so that EC2 has flexibility in selecting the appropriate AZ.
Slowness in Demandbase
Timeline · 1 update
- monitoring Sep 24, 2025, 04:30 PM UTC
Sep 24, 09:30 PDT Resolved - This incident has been resolved. Sep 24, 09:08 PDT Monitoring - The latency has improved. We are continuing to investigate the root cause. Sep 24, 09:05 PDT Investigating - We are investigating slowness in the Demandbase platform.
Demandbase login
Timeline · 1 update
- monitoring Sep 14, 2025, 10:59 PM UTC
Sep 14, 15:59 PDT Resolved - The incident has been resolved. Sep 14, 15:33 PDT Update - We are continuing to investigate this issue. Sep 14, 15:33 PDT Investigating - We are aware of an issue with logging into Demandbase and are working with our vendor to fix it.
Bombora intent not displaying in customer accounts.
Timeline · 1 update
- monitoring Aug 30, 2025, 04:28 AM UTC
Aug 29, 21:28 PDT Resolved - This incident has been resolved. Aug 29, 13:27 PDT Monitoring - We have identified the issue and intent should being to appear over the next 2 to 3 hours. Aug 29, 10:44 PDT Investigating - We are aware that Bombora intent is not appearing in customer accounts and we are investigating.
We are experiencing issues with data loading for few customers since last night. We are looking into it.
Timeline · 1 update
- monitoring Aug 22, 2025, 08:04 PM UTC
Aug 22, 13:04 PDT Resolved - All customer data is now up to date. Aug 22, 06:07 PDT Investigating - We are currently investigating this issue.
Errors in Demandbase one for Sales
Timeline · 1 update
- monitoring Jul 11, 2025, 07:09 PM UTC
Jul 11, 12:09 PDT Resolved - Demandbase One for Sales is working normally now. Jul 11, 11:47 PDT Monitoring - Requests to DB One for Sales are starting to recover. We are continuing to monitor the recovery. Jul 11, 10:48 PDT Investigating - We are aware of an issue with Demandbase One for Sales and are investigating.