Customer data imports erroring out
Affected: Demandbase Platform
Timeline · 2 updates
- investigating Jun 05, 2026, 04:32 PM UTC
We are currently investigating this issue.
- resolved Jun 05, 2026, 05:07 PM UTC
This incident has been resolved.
Demandbase Outage History
Demandbase is up right nowDemandbase had 24 outages in the last 2 years totaling 110h 22m of downtime — averaging 1 incident per month.
There were 24 Demandbase outages since June 28, 2024 totaling 110h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
Increased error rate in DB1
Affected: Demandbase Platform
Timeline · 3 updates
- investigating May 26, 2026, 05:38 PM UTC
We are aware of the increase in errors in DB1 and we are investigating.
- monitoring May 26, 2026, 06:02 PM UTC
The errors are resolved. We are monitoring.
- resolved May 26, 2026, 08:40 PM UTC
This incident has been resolved.
DB1 data delayed
Affected: Demandbase Platform
Timeline · 4 updates
- identified May 15, 2026, 04:11 PM UTC
The overnight data refresh is behind schedule. We have fixed the issue and are working on getting caught up. The most recent data is from May 13th.
- identified May 15, 2026, 05:54 PM UTC
The system is on track to fully catch up by ~5PM Pacific. Tenant data such as yesterday's site analytics and CRM/MAS updates should surface in the next few hours.
- identified May 15, 2026, 09:24 PM UTC
We are expecting to be fully caught up in the next 2 to 3 hours.
- resolved May 16, 2026, 12:05 AM UTC
The data is now up to date.
Overnight data refresh delayed
Timeline · 1 update
- monitoring Feb 19, 2026, 10:39 PM UTC
Feb 19, 14:39 PST Resolved - All tenants are up to date. Feb 19, 07:33 PST Monitoring - We identified an issued that caused a delay in refreshing today's data. We have a handful of tenants we are still processing and expect them to be caught up by this afternoon.
Demandbase to Saleforce syncing errors
Timeline · 1 update
- monitoring Feb 08, 2026, 05:26 AM UTC
Feb 7, 21:26 PST Resolved - This incident has been resolved. Feb 6, 17:50 PST Monitoring - We have identified the cause of the issue.and we are confirming a fix. We will need to work with the affected customers to fix their tenants. Salesforce is enforcing a new security policy that impacts a small number of tenants. Feb 6, 15:50 PST Investigating - We are aware of an issue with syncing between Demandbase and Salesforce. The issue is currently limited to a handful of tenants. We are investigating the root cause.
DB1 experiencing slowness
Timeline · 1 update
- monitoring Jan 27, 2026, 08:31 PM UTC
Jan 27, 12:31 PST Resolved - This incident has been resolved. Jan 27, 08:59 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 27, 08:43 PST Update - We are continuing to investigate this issue. Jan 27, 08:43 PST Investigating - We are aware of the issue and investigating.
AWS Multiple services Operational issue
Timeline · 1 update
- monitoring Oct 21, 2025, 01:10 PM UTC
Oct 21, 06:10 PDT Resolved - This incident has been resolved. Oct 20, 05:53 PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 20, 05:52 PDT Investigating - AWS making progress on resolving the issue with new EC2 instance launches in the US-EAST-1 Region and are now able to successfully launch new instances in some Availability Zones. We are applying similar mitigations to the remaining impacted Availability Zones to restore new instance launches. As we continue to make progress, customers will see an increasing number of successful new EC2 launches. We continue to recommend that customers launch new EC2 Instance launches that are not targeted to a specific Availability Zone (AZ) so that EC2 has flexibility in selecting the appropriate AZ.
Slowness in Demandbase
Timeline · 1 update
- monitoring Sep 24, 2025, 04:30 PM UTC
Sep 24, 09:30 PDT Resolved - This incident has been resolved. Sep 24, 09:08 PDT Monitoring - The latency has improved. We are continuing to investigate the root cause. Sep 24, 09:05 PDT Investigating - We are investigating slowness in the Demandbase platform.
Demandbase login
Timeline · 1 update
- monitoring Sep 14, 2025, 10:59 PM UTC
Sep 14, 15:59 PDT Resolved - The incident has been resolved. Sep 14, 15:33 PDT Update - We are continuing to investigate this issue. Sep 14, 15:33 PDT Investigating - We are aware of an issue with logging into Demandbase and are working with our vendor to fix it.
Bombora intent not displaying in customer accounts.
Timeline · 1 update
- monitoring Aug 30, 2025, 04:28 AM UTC
Aug 29, 21:28 PDT Resolved - This incident has been resolved. Aug 29, 13:27 PDT Monitoring - We have identified the issue and intent should being to appear over the next 2 to 3 hours. Aug 29, 10:44 PDT Investigating - We are aware that Bombora intent is not appearing in customer accounts and we are investigating.
We are experiencing issues with data loading for few customers since last night. We are looking into it.
Timeline · 1 update
- monitoring Aug 22, 2025, 08:04 PM UTC
Aug 22, 13:04 PDT Resolved - All customer data is now up to date. Aug 22, 06:07 PDT Investigating - We are currently investigating this issue.
Errors in Demandbase one for Sales
Timeline · 1 update
- monitoring Jul 11, 2025, 07:09 PM UTC
Jul 11, 12:09 PDT Resolved - Demandbase One for Sales is working normally now. Jul 11, 11:47 PDT Monitoring - Requests to DB One for Sales are starting to recover. We are continuing to monitor the recovery. Jul 11, 10:48 PDT Investigating - We are aware of an issue with Demandbase One for Sales and are investigating.
Tenant refresh delayed
Timeline · 1 update
- monitoring Jun 25, 2025, 03:17 PM UTC
Jun 25, 08:17 PDT Resolved - Last nights refresh was successful and customer data is up to date. Jun 24, 14:30 PDT Identified - We belieive we have identified the issue. Data will be refreshed at the next opportunity which will be tomorrow morning. We will be watching the jobs to make sure they are successful. Jun 24, 07:52 PDT Investigating - We are experiencing issues with refreshing customer tenants this morning. We are looking into it.
Activities from yesterday and Journey Stage updates have not been refreshed for some tenants.
Timeline · 1 update
- monitoring Jun 19, 2025, 08:58 PM UTC
Jun 19, 13:58 PDT Resolved - All tenants are up to date. Jun 19, 07:42 PDT Update - We have identified additional issues and are continuing to work on the issue. Jun 18, 13:00 PDT Identified - We believe we have identified the root cause. We expect all the tenants to be up to date after tonight's refresh. Jun 18, 09:27 PDT Update - We are continuing to investigate this issue. Jun 18, 09:27 PDT Investigating - We are currently investigating this issue.
slack notification delivery failures
Affected: Demandbase Platform
Timeline · 5 updates
- investigating Jun 03, 2025, 03:13 AM UTC
We are currently investigating an issue with slack notification delivery.
- investigating Jun 03, 2025, 09:34 AM UTC
We are aware of issues. It was due to a bad workspaceId lookup that was pushed to prod as part of last week's release.
- identified Jun 03, 2025, 10:23 AM UTC
The issue has been identified and fix will be pushed tomorrow morning.
- monitoring Jun 03, 2025, 03:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2025, 04:01 PM UTC
This incident has been resolved.
Login errors
Affected: Demandbase Platform
Timeline · 4 updates
- investigating Mar 31, 2025, 03:27 PM UTC
Due to an issue with our authentication provider some users are unable to log in. We are investigating
- investigating Mar 31, 2025, 11:13 PM UTC
For the remaining users who are still experiencing issues our authentication vendor will roll back the upgrade that is causing the issue tomorrow morning. We will post an update at that time.
- monitoring Apr 01, 2025, 05:25 PM UTC
The roll back was successful. We are following up with a handful of users who may still be experiencing issues.
- resolved Apr 02, 2025, 04:37 PM UTC
This issue is resolved. A handful of users may be asked to reset their passwords before logging in.
Authentication issues
Affected: Demandbase Platform
Timeline · 2 updates
- identified Nov 11, 2024, 06:21 PM UTC
We are aware of authentication issues for some users. We have identified the issue and preparing a fix.
- resolved Nov 11, 2024, 07:17 PM UTC
The fix has been applied and the issue has been resolved.
High Salesforce API usage
Affected: Demandbase Platform
Timeline · 3 updates
- investigating Oct 31, 2024, 04:57 PM UTC
DB1 Marketing customers integrated with Salesforce may be experiencing a higher than normal volume of API calls. We are currently investigating
- identified Oct 31, 2024, 11:21 PM UTC
The issue has been found and a hotfix is being applied.
- resolved Nov 01, 2024, 02:49 PM UTC
A configuration change has been applied and has resolved the issue.
LinkedIn integration generating errors
Affected: Demandbase Platform
Timeline · 3 updates
- investigating Oct 29, 2024, 03:55 PM UTC
We are investigating an issue with our LinkedIn integration
- identified Oct 29, 2024, 07:46 PM UTC
The issue has been identified and we are working on a fix.
- resolved Oct 30, 2024, 02:23 AM UTC
The fix has been deployed and we will continue to watch to make sure the issue doesn't return.
We are currently experiencing DB1 application load time issues and are working to resolve the issue.
Affected: Demandbase Platform
Timeline · 2 updates
- investigating Oct 15, 2024, 04:59 PM UTC
We are currently investigating this issue.
- resolved Oct 15, 2024, 05:48 PM UTC
We have identified the issue and applied the fix.
Demandbase one slow load times.
Affected: Demandbase Platform
Timeline · 5 updates
- investigating Sep 27, 2024, 04:28 PM UTC
We are currently experiencing DB1M application load time issues and are working to resolve the issue.
- investigating Sep 27, 2024, 05:16 PM UTC
The application load times have returned to normal. We are still investigating the root cause.
- identified Sep 27, 2024, 05:59 PM UTC
We continue to experience performance issues but we have identified the issue and are working on a fix.
- monitoring Sep 27, 2024, 07:01 PM UTC
We have implemented a fix and are monitoring the results.
- resolved Sep 27, 2024, 07:20 PM UTC
This incident has been resolved.
Investigating increased latency in DB1
Affected: Demandbase Platform
Timeline · 2 updates
- investigating Sep 03, 2024, 03:01 PM UTC
We are aware of increased load times in DB1 and the team is investigating.
- resolved Sep 03, 2024, 04:04 PM UTC
We have solved the issue and the performance should be returning to normal.
Blank snapshot emails
Affected: Demandbase Platform
Timeline · 2 updates
- identified Aug 30, 2024, 07:27 PM UTC
We are aware of an issue where some customers received blank snapshot emails today. We will resend these once the issue is resolved.
- resolved Aug 30, 2024, 09:40 PM UTC
This incident has been resolved.
Overnight Data Processing Delay
Timeline · 2 updates
- identified Jun 28, 2024, 01:09 PM UTC
Some DB1 tenants may be be experiencing a delay in overnight data proceessing. Our engineering team has resolved the issue and process is running.
- resolved Jun 28, 2024, 04:09 PM UTC
This incident is resolved and the overnight data processing is complete for the majority of tenants. However, some tenants were not refreshed today and will begin seeing up to date data tomorrow morning.