Demandbase incident

Updates to Journey edits on DB1 are locked for several customers

Minor Resolved View vendor source →

Demandbase experienced a minor incident on April 20, 2022 affecting Demandbase Platform, lasting 7h 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2022, 03:50 PM UTC
Resolved
Apr 20, 2022, 11:34 PM UTC
Duration
7h 44m
Detected by Pingoru
Apr 20, 2022, 03:50 PM UTC

Affected components

Demandbase Platform

Update timeline

  1. investigating Apr 20, 2022, 03:50 PM UTC

    Some customers are experiencing issues making Journey updates. We are investigating.

  2. investigating Apr 20, 2022, 08:26 PM UTC

    We have identified the issue and testing a fix.

  3. monitoring Apr 20, 2022, 09:07 PM UTC

    The fix has been deployed and we are monitoring the results.

  4. monitoring Apr 20, 2022, 11:31 PM UTC

    The issue has been resolved by a hotfix release.

  5. monitoring Apr 20, 2022, 11:32 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 20, 2022, 11:34 PM UTC

    This incident has been resolved.