Demandbase incident

[Resolved] AS 2.0 customers will not see person name being displayed in UI.

Major Resolved View vendor source →

Demandbase experienced a major incident on May 19, 2022 affecting Demandbase Platform, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2022, 02:47 AM UTC
Resolved
May 19, 2022, 04:03 AM UTC
Duration
1h 16m
Detected by Pingoru
May 19, 2022, 02:47 AM UTC

Affected components

Demandbase Platform

Update timeline

  1. investigating May 19, 2022, 02:47 AM UTC

    What: We are investigating an issue where a backend data is missing a set of tables which is causing the person names for AS 2.0 tenants will not be displayed. Impact: This issue impacts all tenants that have been migrated to analytics service 2.0. ETA for Resolution: Team is actively investigating and we will providing further updates.

  2. identified May 19, 2022, 03:31 AM UTC

    The team has isolated the issue to a backend change. We have triggered the mitigation plan.

  3. resolved May 19, 2022, 04:03 AM UTC

    This incident has been resolved successfully. We will be conducting a post-mortem on this issue to prevent it from happening in future.