Demandbase incident

[Identified] AS 2.0 customers are currently experiencing "Site Analytics -> Accounts table" is not populating data.

Major Resolved View vendor source →

Demandbase experienced a major incident on May 20, 2022 affecting Demandbase Platform, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2022, 03:34 PM UTC
Resolved
May 20, 2022, 04:29 PM UTC
Duration
54m
Detected by Pingoru
May 20, 2022, 03:34 PM UTC

Affected components

Demandbase Platform

Update timeline

  1. investigating May 20, 2022, 03:34 PM UTC

    What: We are investigating an issue in AS 2.0 where some of the data is not populating due to a backend update. Impact: This issue impacts all tenants that have been migrated to analytics service 2.0. ETA for Resolution: Team is actively investigating and we will providing updates.

  2. identified May 20, 2022, 04:00 PM UTC

    We have isolated the issue of blank accounts table in site analytics page in AS 2.0 to calls to a new field for person.id getting added. We are currently executing the mitigation path.

  3. resolved May 20, 2022, 04:29 PM UTC

    We have mitigated this issue. We will be conducting a post-mortem to prevent future occurrences.