Demandbase incident

Authentication issue for legacy InsideView customers

Major Resolved View vendor source →

Demandbase experienced a major incident on May 23, 2022 affecting Demandbase for Sales, lasting 8h 6m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2022, 03:27 PM UTC
Resolved
May 23, 2022, 11:33 PM UTC
Duration
8h 6m
Detected by Pingoru
May 23, 2022, 03:27 PM UTC

Affected components

Demandbase for Sales

Update timeline

  1. investigating May 23, 2022, 03:27 PM UTC

    Legacy InsideView customers who are also Demandbase customers are experiencing issues logging in. We are investigating the issue.

  2. identified May 23, 2022, 04:17 PM UTC

    We have identified the issue and it is currently limited to a handful of users in a single account.

  3. identified May 23, 2022, 05:08 PM UTC

    We have solved the original issue. We have identified an additional issue we are working on solving now.

  4. identified May 23, 2022, 06:25 PM UTC

    We are testing a fix for the remaining issue and plan to release it shortly.

  5. identified May 23, 2022, 07:00 PM UTC

    The fix has been confirmed in production.

  6. resolved May 23, 2022, 11:33 PM UTC

    This incident has been resolved.