Demandbase incident

[Resolved] Some of our AS 2.0 customers are experiencing inconsistent account targeting from their account list in their advertising campaigns.

Major Resolved View vendor source →

Demandbase experienced a major incident on May 24, 2022 affecting Demandbase API, lasting 5h 7m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2022, 08:30 PM UTC
Resolved
May 25, 2022, 01:38 AM UTC
Duration
5h 7m
Detected by Pingoru
May 24, 2022, 08:30 PM UTC

Affected components

Demandbase API

Update timeline

  1. investigating May 24, 2022, 08:30 PM UTC

    What: We are investigating an issue in AS 2.0 where some of advertising campaign targeting have cases where we are targeting less accounts than what is in an account list. In some cases we are not targeting any accounts. Impact: This issue impacts about third of our AS 2.0 customers. ETA for Resolution: Team is actively investigating and we will providing updates.

  2. identified May 24, 2022, 08:58 PM UTC

    We have isolated the inconsistency in advertising campaign reporting and currently working on a hotfix to address the issue.

  3. identified May 24, 2022, 09:42 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 25, 2022, 01:38 AM UTC

    We applied a fix for this issue and confirmed that all account lists used by advertising. We will be conducting a post-mortem to prevent such issues in future.