Demandbase incident

[Resolved] Lead to Account Matching is not functioning for AS 2.0 customers due to code change in this week's release.

Minor Resolved View vendor source →

Demandbase experienced a minor incident on July 15, 2022 affecting Demandbase Platform, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2022, 08:33 PM UTC
Resolved
Jul 16, 2022, 12:26 AM UTC
Duration
3h 52m
Detected by Pingoru
Jul 15, 2022, 08:33 PM UTC

Affected components

Demandbase Platform

Update timeline

  1. investigating Jul 15, 2022, 08:33 PM UTC

    What: We are investigating an issue in lead to account matching module where there was code change to metadata that is resulting in parsing errors. Impact: This issue impacts functioning of lead to account matching service for customers that been migrated to analytics service 2.0 ETA for Resolution: Team is actively investigating and we will providing periodic updates

  2. investigating Jul 15, 2022, 09:28 PM UTC

    The issue has been isolated to handling of null values for the migrated tenants. We are currently testing a fix and will be rolled into production shortly.

  3. resolved Jul 16, 2022, 12:26 AM UTC

    We have applied the fix to production and lead to account matching should be fully functional again. We will be conducting a post-mortem to prevent such issues from recurring.